Event Tech Support Specialist

Minnesota Orchestral Association; Minneapolis (MN); On-site; USD 23,000 - 32,000; Part time

Job summary

The Technical Support Representative provides technical support services to troubleshoot issues related to computers, monitors, network connections, telephones, ticket scanners, and other mobile devices for event staff and other users before and during events.

The position is part-time, typically 4-10pm with occasional weekend mornings or afternoons, non-exempt, and requires strong customer service and communication skills to support front-of-house operations.

Qualifications

• GED or equivalent and hands-on experience in hardware/software troubleshooting.
• Experience with helpdesk software or workflow processes.
• Strong customer service mindset with ability to collaborate onsite.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities with attention to detail.

Responsibilities

• Provide general technical assistance to front-of-house event staff and other users at events.
• Troubleshoot and resolve issues with computers, monitors, POS, printers, ticket scanners, signage, networks, and devices.
• Deploy and maintain Windows workstations, software, and hardware setup.
• Assist users with Microsoft Office and enterprise software.
• Document procedures and report malfunctioning equipment.
• Assist IT staff with Zoom/Teams setup.

Skills

Customer service

Communication skills

Time management

Windows troubleshooting

Mobile devices

Helpdesk software

Education

GED or equivalent

Tools

Windows workstations

iOS/Android devices

Job description

The Technical Support Representative provides technical support services to troubleshoot issues related to computers, monitors, network connections, telephones, ticket scanners, and other mobile devices for event staff and other users before and during events.

The position is part-time, typically 4-10pm with occasional weekend mornings or afternoons, non-exempt, and requires strong customer service and communication skills to support front-of-house operations.