Venue Technology Support Technician

ASM Global; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Legends Global is seeking a qualified technical support specialist to provide level 1 and 2 support for our point-of-sale systems across events in the United States. You will troubleshoot hardware and software issues and ensure readiness before and during events.

You must demonstrate strong analytical and communication skills, be able to manage multiple tasks, and work with internal and external stakeholders to maintain smooth operations.

Qualifications

• Solid analytical and problem-solving skills.
• Able to organize and complete multiple tasks efficiently.
• Strong verbal and written communication with stakeholders.

Responsibilities

• Provide level 1 & 2 support to all point-of-sale system problems and elevate when necessary
• Initiates and implement improvements to areas of responsibility
• Conduct venue walk-through to ensure all systems are operational prior to and during all events
• Replacement of defective hardware before, during and after events
• Diagnoses of software, firmware & hardware errors and breakage
• Maintain a thorough knowledge of the organization and adheres to all standards and practices

Skills

Analytical skills

Problem solving

Verbal communication

Written communication

Microsoft Office

Physical stamina

Lift 50 lbs

On feet long distances

Adaptable to environment changes

Job description

Legends Global is seeking a qualified technical support specialist to provide level 1 and 2 support for our point-of-sale systems across events in the United States. You will troubleshoot hardware and software issues and ensure readiness before and during events.

You must demonstrate strong analytical and communication skills, be able to manage multiple tasks, and work with internal and external stakeholders to maintain smooth operations.