Event Technology Support Specialist (Part-Time)

MN Orchestra; Minneapolis (MN); On-site; USD 23,000 - 32,000; Part time

Job summary

The Minnesota Orchestra is seeking a Part-Time Technical Support Representative to assist event staff with technical issues before and during events. You will support Windows workstations, printers, ticket scanners, and mobile devices in a fast-paced environment.

This on-site role requires strong customer service, clear communication, and the ability to juggle priorities while ensuring reliable technology during performances and related activities.

Qualifications

• GED or equivalent with training/experience.
• Experience with helpdesk software or workflow processes.
• Strong customer service mindset and ability to collaborate onsite.
• Strong written and verbal communication skills for troubleshooting.
• Ability to manage multiple priorities and deadlines with attention to detail.

Responsibilities

• Provide general technical assistance to front-of-house event staff and other users at events.
• Troubleshoot issues with box office PCs, printers, ticket scanners, digital signage, wireless networks, and radios.
• Deploy and maintain Windows workstations, including setup, configuration, and troubleshooting.
• Assist users with Microsoft Office applications and other enterprise software.
• Troubleshoot issues with multi-function devices and phones.
• Report malfunctioning equipment and ensure proper functioning.
• Maintain and update documentation on procedures for equipment use and maintenance.
• Assist IT staff with Zoom/Teams setup and related tasks.

Skills

Customer service

Troubleshooting

Windows

iOS/Android devices

Helpdesk software

Communication

Education

GED or equivalent

Tools

MS Office

Job description

The Minnesota Orchestra is seeking a Part-Time Technical Support Representative to assist event staff with technical issues before and during events. You will support Windows workstations, printers, ticket scanners, and mobile devices in a fast-paced environment.

This on-site role requires strong customer service, clear communication, and the ability to juggle priorities while ensuring reliable technology during performances and related activities.