On-Site Tech & Customer Support Pro (Events)

Smart City; Greenville, Northern (SC, KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical and Prescription Drug Coverage

Dental and Vision Insurance

401(k) Retirement Plan

Paid Time Off

Wellness Programs

Job summary

Smart City Networks is seeking a full-time Technical Customer Representative to support events at the Greenville Convention Center. This on-site role combines customer service with hands-on technical duties, including setting up and maintaining network connections.

You will work evenings and weekends as needed, troubleshoot issues, handle inventory, and support service desk operations. Strong IT/telecom interest and customer focus are essential.

Qualifications

• Must be authorized to work in the United States.
• Background check and drug screening required.
• On-site, event-based role with flexible evenings/weekends as needed.

Responsibilities

• Provide customer service and sales support during events
• Respond to inquiries, process requests, and collect payments
• Assist with service desk operations at show sites
• Input data and generate reports using proprietary software
• Manage inventory and assist with event setup and breakdown
• Translate event schematics into real-world network installations
• Install and test copper and fiberoptic cables, patch panels, and jumpers
• Troubleshoot technical issues and support clients during setup and takedown
• Perform additional duties as assigned

Skills

Customer service

Multitasking

Organization

Communication

Problem solving

Teamwork

Job description

Smart City Networks is seeking a full-time Technical Customer Representative to support events at the Greenville Convention Center. This on-site role combines customer service with hands-on technical duties, including setting up and maintaining network connections.

You will work evenings and weekends as needed, troubleshoot issues, handle inventory, and support service desk operations. Strong IT/telecom interest and customer focus are essential.