Part-Time IT Support Technician — Live Events

Sports Careers; Charlotte (NC); On-site; USD 25,000 - 39,000; Part time

Job summary

Hornets Sports & Entertainment seeks a Part-Time IT Representative to support desktop PCs, event technology, and networking during games and events at Spectrum Center. Responsibilities include tracking helpdesk requests, setting up statistical equipment, and providing on-site tech support for concerts and shows.

You should have an Associate degree in Computer Information Systems with 2 years IT experience, strong Windows and networking knowledge, and the ability to work flexible hours

Qualifications

• Associate degree in Computer Information Systems or related field, plus 2 years of IT experience (equivalent experience may be substituted for education).
• Flexible availability, including evenings and weekends.
• Proficiency with Windows operating systems.
• Ability to diagnose and resolve technical issues quickly.
• Reliable transportation and mobile communication access.
• Working knowledge of networks, including TCP/IP, DNS, DHCP, LANs, WANs, and wireless technologies.

Responsibilities

• Track, document, and resolve all helpdesk requests using the ticket management system.
• Assist with setup, operation, and troubleshooting of statistical equipment during Hornets home games.
• Provide technology support for concerts, family shows, and other live events.
• Relocate and configure computer equipment throughout the building.
• Install, configure, and troubleshoot PC hardware and Microsoft operating systems.
• Prepare and test game-day PC hardware and components several hours before events.
• Respond to viruses, malware, and other security threats while implementing preventative measures.
• Provide general network support, including TCP/IP, DNS, DHCP, LAN/WAN, and wireless systems.
• Support NBA Stats system and other video/computer-related platforms.
• Assist media, staff, and guests with connectivity to wired and wireless networks.
• Work with IT Services staff, Stats crew, and 'game night' technology teams to ensure smooth event operations.
• Safely handle network data, serial, and video cabling.
• Troubleshoot and resolve hardware/software issues in a timely manner.
• Maintain flexibility to work weekends, evenings, and game/event schedules.

Skills

Windows OS

Troubleshooting

Networking basics

Communication

Time management

Independent work

Detail-oriented

Adaptability

Education

Associate degree in Computer Information Systems

Job description

Hornets Sports & Entertainment seeks a Part-Time IT Representative to support desktop PCs, event technology, and networking during games and events at Spectrum Center. Responsibilities include tracking helpdesk requests, setting up statistical equipment, and providing on-site tech support for concerts and shows.

You should have an Associate degree in Computer Information Systems with 2 years IT experience, strong Windows and networking knowledge, and the ability to work flexible hours