Event Staffing Lead – Guest Experience & Safety

Oak View Group; Evanston (IL); On-site; USD 30,000 - 34,000; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) matching

Job summary

Oak View Group is seeking an Event Staff Supervisor in Evanston to lead ushers, ticket scanners, greeters, and concourse staff, ensuring a safe, friendly, and memorable guest experience. You will train, coach, and supervise team members, respond to guest concerns, and maintain high service standards across all venue touchpoints.

The role focuses on safety, effective communication, and guest satisfaction, helping create an atmosphere where fans feel welcome, informed, and eager to return.

Qualifications

• 2-3+ years of experience in restaurant, hospitality, or live event operations; prior supervisory experience preferred.

Responsibilities

• Provide direction, oversight, and supervision of the event staff employees.
• Provide training, coaching, and supervision of “Potential Supervisors.”
• Function room and after-hours coverage, as needed.
• Provide the primary level of guest assistance in the seating area.
• Maintain a thorough knowledge of building policies, procedures, and event requirements.
• Provide access control and crowd management and ensure the venue is safe for guests.
• Direct guests and provide venue information.
• Act upon all comments/complaints in a prompt and friendly manner.
• Complete appropriate reports when necessary
• Ensure a safe and fun environment for all guests, staff, and performers.
• Event staff employee uniform laundry/equipment responsibilities, including inventory.
• Other duties as assigned.

Skills

Team leadership

Customer service

Problem solving

Flexibility

Job description

Oak View Group is seeking an Event Staff Supervisor in Evanston to lead ushers, ticket scanners, greeters, and concourse staff, ensuring a safe, friendly, and memorable guest experience. You will train, coach, and supervise team members, respond to guest concerns, and maintain high service standards across all venue touchpoints.

The role focuses on safety, effective communication, and guest satisfaction, helping create an atmosphere where fans feel welcome, informed, and eager to return.