Event Staff Supervisor | Part-Time | Ryan Field at Northwestern University

Oak View Group; Evanston (IL); On-site; USD 30,000 - 34,000; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) matching

Job summary

Oak View Group is seeking an Event Staff Supervisor in Evanston to lead ushers, ticket scanners, greeters, and concourse staff, ensuring a safe, friendly, and memorable guest experience. You will train, coach, and supervise team members, respond to guest concerns, and maintain high service standards across all venue touchpoints.

The role focuses on safety, effective communication, and guest satisfaction, helping create an atmosphere where fans feel welcome, informed, and eager to return.

Qualifications

• 2-3+ years of experience in restaurant, hospitality, or live event operations; prior supervisory experience preferred.

Responsibilities

• Provide direction, oversight, and supervision of the event staff employees.
• Provide training, coaching, and supervision of “Potential Supervisors.”
• Function room and after-hours coverage, as needed.
• Provide the primary level of guest assistance in the seating area.
• Maintain a thorough knowledge of building policies, procedures, and event requirements.
• Provide access control and crowd management and ensure the venue is safe for guests.
• Direct guests and provide venue information.
• Act upon all comments/complaints in a prompt and friendly manner.
• Complete appropriate reports when necessary
• Ensure a safe and fun environment for all guests, staff, and performers.
• Event staff employee uniform laundry/equipment responsibilities, including inventory.
• Other duties as assigned.

Skills

Team leadership

Customer service

Problem solving

Flexibility

Job description

Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

As an Event Staff Supervisor you will play a key leadership role in delivering a safe, friendly, and memorable experience for every guest. You will oversee and support team members in various roles—including ushers, ticket scanners, greeters, and concourse customer service staff—while ensuring that each area of the venue operates smoothly and efficiently. Your responsibilities include training, coaching, and supervising staff, responding to guest concerns, and maintaining high service standards across all touchpoints. With a strong focus on safety, communication, and guest satisfaction, you’ll help create an atmosphere where fans feel welcome, informed, and excited to return.

This role pays an hourly rate of $22.00 - $25.00.

Benefits

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until November 6, 2026.

About The Venue

The new Ryan Field will create a world-class home for Northwestern University Athletics and a best-in-the-nation football experience for fans and players and be a year-round asset for the community.

Responsibilities

• Provide direction, oversight, and supervision of the event staff employees.
• Provide training, coaching, and supervision of “Potential Supervisors.”
• Function room and after-hours coverage, as needed.
• Provide the primary level of guest assistance in the seating area.
• Maintain a thorough knowledge of building policies, procedures, and event requirements.
• Provide access control and crowd management and ensure the venue is safe for guests.
• Direct guests and provide venue information.
• Act upon all comments/complaints in a prompt and friendly manner.
• Complete appropriate reports when necessary
• Ensure a safe and fun environment for all guests, staff, and performers.
• Event staff employee uniform laundry/equipment responsibilities, including inventory.
• Other duties as assigned.

Qualifications

• 2-3+ years of experience in restaurant, hospitality, or live event operations; prior supervisory experience preferred.
• Proven ability to lead teams in fast-paced, outdoor event environments.
• Strong problem-solving skills with the ability to remain calm and professional under pressure.
• Excellent interpersonal and customer service skills.
• Flexible availability, including weekends, evenings, holidays, and outdoor work in varying weather conditions.
• Physically able to stand for extended periods and lift/carry heavy objects as needed.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.