Event Staff | Part-Time | IUP

Oak View Group; Indiana (PA); On-site; USD 14,000 - 17,000; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) matching

Job summary

Oak View Group is seeking Event Staff to be the primary guest contact at the venue, responsible for greeting guests, guiding them, and performing assigned tasks such as ticket scanning and directing guests to seats.

Roles include Ticket Taker, Usher, Security, and Parking with an hourly rate of $10.00-$12.00. Benefits for part-time roles include a 401(k) Savings Plan and 401(k) matching; evergreen role with no deadline.

Qualifications

• Experience in prior customer service preferred.
• Demonstrated strong customer service skills.
• Must have a friendly disposition and a smile.
• Must be able to stay calm in stressful, fast-paced situations.
• Experience dealing effectively with conflict.
• Ability to stand and walk for extended periods of time.

Responsibilities

• Greet and direct guests, assist with tickets and seating.
• Provide accurate event and venue information to guests.
• Identify and respond to emergencies according to protocols.
• Proactively address guest issues or complaints and escalate as needed.
• Resolve issues/complaints and involve supervisor or manager as needed.
• Work flexible hours including evenings, weekends and holidays.

Skills

Experience in customer service

Strong customer service skills

Friendly disposition

Stay calm under pressure

Conflict resolution

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

The Event Staff is the primary contact with the guests at the facility. Required to have knowledge of the building and its services also to provide a safe and enjoyable environment for the building patrons.

This role pays an hourly rate of $10.00-$12.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

• Event Staff will work one of the following positions: Ticket Taker, Usher, Security, and Parking
• Enthusiastically greet and direct guests while performing assigned tasks (i.e. ticket scanning, directing guests to their seats, providing directions)
• Provide KCAC guests with accurate event and venue information.
• Identify and respond to emergencies according to emergency protocols. Involve event Supervisor or Manager as needed
• Proactively approach guests that may have an issue and/or complaint
• Creatively resolve issues/complaints and involve event Supervisor or Manager as needed
• Other duties as assigned by management
• Must be able to work outside in any weather conditions (Parking & Security)
• Work flexible hours including evenings, weekends and holidays

Qualifications

• Experience in prior customer service preferred
• Demonstrated strong customer service skills
• Must have a friendly disposition and a smile
• Must be able to stay calm in stressful, fast-paced situations
• Experience dealing effectively with conflict
• Ability to work in a variety of environments including but not limited to darkened corridors, around crowds, loud noise, flashing lights, and haze effects
• Ability to stand and walk for extended periods of time.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.