Event Guest Services Specialist

Oak View Group; Charleston (WV); On-site; USD 15,000 - 18,000; Part time

Benefits offered by this job

401(k) savings plan and 401(k)matching

Job summary

Oak View Group is seeking a part‑time Guest Services Team Member to welcome guests at events such as concerts, theater productions, tradeshows, or sports events. You will assist guests, verify tickets, and help with seating while maintaining safety and a positive guest experience.

The role emphasizes strong communication, attention to detail, and the ability to work in high‑pressure environments. Starting wage is $11.25–$12.50 per hour, with potential benefits for part‑time roles.

Qualifications

• Strong verbal and written communication skills.
• Must be able to follow instructions in a fast-paced environment.
• Previous experience in a customer service-based industry is preferred.

Responsibilities

• Greeting Guests: Welcome guests as they arrive at the venue, providing friendly and courteous assistance.
• Ticket Checking: Verify tickets and direct guests to their seats or designated areas, ensuring smooth entry and efficient seating.
• Assisting Guests: Provide information about the event, venue facilities, and amenities, and assist guests with special needs or requests.
• Crowd Management: Monitor guest flow and seating arrangements to prevent congestion and ensure a safe and orderly environment.
• Emergency Response: Be prepared to respond quickly and calmly in case of emergencies, such as evacuations or medical incidents, and assist guests as needed.
• Enforcement of Rules: Enforce venue policies and regulations, such as no-smoking areas or prohibited items, to maintain a comfortable and secure atmosphere.
• Coordinating with Staff: Collaborate with other event staff, including security personnel, ticket takers, and concession workers, to ensure smooth operations.
• Customer Service: Provide excellent customer service at all times, addressing guest inquiries, concerns, and complaints professionally and efficiently.
• Assisting Performers or Presenters: Assist performers or presenters with directions, seating arrangements, or other requests as needed.
• Post-Event Duties: Assist with post-event clean-up and venue reset, ensuring everything is in order for the next event.
• Adherence to Policies: Adhere to venue policies, procedures, and safety regulations at all times.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Follow instructions

Customer service

Fast-paced environment

Education

High School Diploma or GED

Job description

Oak View Group is seeking a part‑time Guest Services Team Member to welcome guests at events such as concerts, theater productions, tradeshows, or sports events. You will assist guests, verify tickets, and help with seating while maintaining safety and a positive guest experience.

The role emphasizes strong communication, attention to detail, and the ability to work in high‑pressure environments. Starting wage is $11.25–$12.50 per hour, with potential benefits for part‑time roles.