Event Staff | Part-Time | Dacotah Bank Center

Oak View Group; Brookings (SD); On-site; USD 16,324 - 22,041; Part time

Benefits offered by this job

401(k) savings plan

401(k) matching

Job summary

Oak View Group is seeking an Event Staff member to support guest experience at our arena. You will perform ushering, ticket scanning, greeter duties, and customer service while maintaining safety and a fun, engaging atmosphere for fans.

This part-time role offers an hourly wage and benefits like a 401(k) plan with matching, with a schedule including mornings, nights, weekends, and holidays. This position remains open through Oct 16, 2026.

Qualifications

• 6+ months of experience in hospitality or entertainment preferred.
• Love working with and helping people.
• Ability to stand for long periods.
• Positive attitude under constraints.
• Flexible schedule including mornings, nights, weekends and holidays.

Responsibilities

• Prepare assigned section for guests; wipe seats, check hazards, report issues.
• Greet fans at gates with a welcoming attitude.
• Scan event tickets to confirm entry validity.
• Assist guests in locating seats and directions.
• Monitor area for hazards and opportunities to enhance guest experience.
• Address guest concerns promptly and professionally.
• Assist guests in ADA seating areas and enforce venue policies.
• Help manage foot traffic and know evacuation plans for emergencies.

Skills

Customer service

Hospitality

Communication

Education

High School Diploma or GED

Job description

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

As a member of the Event Staff team, you will be an essential part of the guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to, ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a world‑class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.

This role will pay an hourly rate of $11.85 - $16.00.

Benefits for part‑time roles: 401(k) savings plan, 401(k) matching.

This position will remain open until October 16, 2026.

Responsibilities

• Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, and reporting any issues to a supervisor.
• When gates open, welcome our fans with a great smile and helpful attitude.
• Scan event tickets, ensuring that the proper ticket is being used to gain entry.
• Assist fans in locating their ticketed seats.
• Be alert and proactive to potential hazards and report incidents when they occur.
• Monitor your assigned area for issues and opportunities to make lasting memories for our fans.
• Respond to all guest concerns/complaints promptly and in a professional manner.
• Assist guests in ADA-accessible seating sections.
• Enforce all building policies and procedures to ensure a safe environment for all guests.
• Manage foot traffic flow of large crowds.
• Be knowledgeable about the venue's emergency evacuation plan to safely assist guests during an emergency.

Qualifications

• 6+ months of previous experience in a hospitality or entertainment environment is preferred.
• High School Diploma or GED preferred.
• You must love working with and helping people.
• Ability to stand for long periods of time.
• Must maintain a positive attitude while handling difficult situations.
• Capable of working a flexible schedule and extended hours, including early mornings, nights, weekends, and holidays.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to, veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.