Event Security & Guest Experience Associate

BEST Crowd Management; Evanston (IL); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Flexible scheduling

Career growth

Training provided

Team environment

Job summary

BEST Crowd Management is seeking a friendly Security Team Member to join the Guest Experience Team at Ryan Field, Northwestern University in Evanston. You'll act as the face of the event, assist attendees, and enforce safety protocols in a fast-paced stadium environment.

Ideal candidates are at least 18, with strong communication and teamwork skills, and willing to work evenings, weekends, and holidays. PERC card may be required for this position. Training will be provided.

Qualifications

• Must be at least 18 years old.
• PERC Card Required - Pay Incentive.
• Willingness to work evenings, weekends, and holidays as needed.
• Ability to stand for extended periods.

Responsibilities

• Assist with event setup, including the arrangement of equipment, signage, and other necessary materials.
• Monitor access points and conduct thorough security checks to prevent unauthorized entry and ensure the safety of attendees.
• Provide friendly and helpful customer service by assisting attendees with inquiries, directions, and general event information.
• Collaborate with event staff and security personnel to maintain a safe and organized environment.
• Assist in crowd management, including controlling entry and exit points and ensuring proper flow of attendees.
• Respond promptly and effectively to security incidents or emergencies, following established protocols.
• Monitor event areas to enforce event rules, regulations, and safety procedures.
• Handle and resolve attendee complaints or conflicts in a calm and professional manner.
• Adhere to company policies, procedures, and guidelines to deliver a high standard of service and security.
• Represent BEST Crowd Management with professionalism, courtesy, and teamwork.
• Support overall operations by being flexible and assisting where needed.

Skills

Strong communication

Interpersonal skills

Teamwork

Customer service

Education

High school diploma or equivalent

Job description

BEST Crowd Management is seeking a friendly Security Team Member to join the Guest Experience Team at Ryan Field, Northwestern University in Evanston. You'll act as the face of the event, assist attendees, and enforce safety protocols in a fast-paced stadium environment.

Ideal candidates are at least 18, with strong communication and teamwork skills, and willing to work evenings, weekends, and holidays. PERC card may be required for this position. Training will be provided.