Guest Experience

BEST Crowd Management; Evanston (IL); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

PERC Card Preferred - Pay Incentive

Job summary

BEST Crowd Management is seeking a friendly Guest Experience team member in Evanston, IL (Ryan Field, Northwestern University) to greet guests, answer questions, and help maintain a safe, welcoming event environment.

You'll support event setup, monitor access, assist attendees, and collaborate with staff to ensure smooth operation. Prior customer service is a plus; 18+ required; evening/weekend availability may be needed.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent preferred.
• Strong communication and interpersonal skills.
• Prior customer service experience is a plus but not required.
• Ability to stay calm and friendly in busy environments.

Responsibilities

• Assist with event setup and equipment/signage as needed.
• Monitor access points and conduct security checks.
• Provide friendly customer service and attendee directions.
• Collaborate with staff to maintain a safe, organized environment.
• Help manage crowd flow and entry/exit points.
• Respond to security incidents following established protocols.
• Enforce event rules and safety procedures.
• Resolve attendee concerns in a calm, professional manner.
• Represent BEST Crowd Management with professionalism and teamwork.
• Support operations with flexibility and readiness to help.

Skills

Customer service

Communication

Teamwork

Professionalism

Education

High school diploma or equivalent

Job description

Job Title: Guest Experience

Company: BEST Crowd Management

Location: Ryan Field- Northwestern University

Pay: $17 / hr

Job Type: Part-time

Summary

BEST Crowd Management is looking for friendly, reliable, and service-oriented individuals to join our Guest Experience Team. In this role, you'll be the face of the experience- providing assistance, answering questions, and helping create a welcoming, positive environment for every guest. This position is ideal for individuals who enjoy working with people, solving problems, and delivering excellent customer service in a fast-paced setting.

Responsibilities

• Assist with event setup, including the arrangement of equipment, signage, and other necessary materials.
• Monitor access points and conduct thorough security checks to prevent unauthorized entry and ensure the safety of attendees.
• Provide friendly and helpful customer service by assisting attendees with inquiries, directions, and general event information.
• Collaborate with event staff and security personnel to maintain a safe and organized environment.
• Assist in crowd management, including controlling entry and exit points and ensuring proper flow of attendees.
• Respond promptly and effectively to security incidents or emergencies, following established protocols.
• Monitor event areas to enforce event rules, regulations, and safety procedures.
• Handle and resolve attendee complaints or conflicts in a calm and professional manner.
• Adhere to company policies, procedures, and guidelines to deliver a high standard of service and security.
• Represent BEST Crowd Management with professionalism, courtesy, and teamwork.
• Support overall operations by being flexible and assisting where needed.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent preferred.
• Previous customer service, hospitality, retail, or guest-facing experience is a plus, but not required.
• Strong communication and interpersonal skills.
• Ability to remain calm, friendly, and professional in busy or high-energy environments.
• Willingness to work evenings, weekends, and holidays as needed.
• Ability to stand and remain active for extended periods.
• Dependable, punctual, and team-oriented with a strong work ethic.
• PERC Card Preferred - Pay Incentive

Benefits

• Competitive hourly pay based on experience and qualifications.
• Opportunities for career growth and advancement within BEST Crowd Management.
• Ongoing training and professional development opportunities.
• Flexible scheduling to support work-life balance.
• A positive, inclusive, and team-oriented work environment.

EEOC Statement

It is the policy of BEST, A GardaWorld Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST, A GardaWorld Company complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST, A GardaWorld Company not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

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