Event Staff | Part-Time | Ryan Field at Northwestern University

Oak View Group; Evanston (IL); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

401(k) savings plan

Job summary

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development, management, hospitality, and sponsorship sales. The Event Staff team at Ryan Field delivers exceptional service and safety for guests during Northwestern University events.

The part-time role pays $18.00–$21.00 per hour, with benefits including a 401(k) savings plan and matching. Availability on nights, weekends, and holidays is required.

Qualifications

• High school diploma or equivalent preferred.
• Customer service experience preferred.
• Strong interpersonal and communication skills.
• Ability to stand and walk for extended periods.
• Availability to work nights, weekends, and holidays.

Responsibilities

• Welcome guests and provide exceptional customer service.
• Verify tickets and assist guests with locating seats and venue amenities.
• Monitor assigned areas and report safety concerns.
• Provide directions and information regarding concessions, restrooms, parking, and stadium policies.
• Assist with crowd management before, during, and after events.
• Respond professionally to guest questions and concerns.
• Support emergency procedures as directed.
• Maintain a professional appearance and positive attitude.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Communication

Education

High school diploma or equivalent

Job description

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Event Staff team delivers exceptional customer service while ensuring a safe, welcoming, and enjoyable experience for all guests attending events at Ryan Field. Team members assist with guest wayfinding, access control, crowd management, and event support while serving as ambassadors for the venue.

This role will pay an hourly rate of $18.00 - $21.00

Benefits for part-time roles: 401(k) savings plan, 401(k) matching.

This position will remain open until November 6, 2026.

About The Venue

The new Ryan Field will create a world-class home for Northwestern University Athletics and a best-in-the-nation football experience for fans and players and be a year-round asset for the community.

Responsibilities

• Welcome guests and provide exceptional customer service.
• Verify tickets and assist guests with locating seats and venue amenities.
• Monitor assigned areas and report safety concerns.
• Provide directions and information regarding concessions, restrooms, parking, and stadium policies.
• Assist with crowd management before, during, and after events.
• Respond professionally to guest questions and concerns.
• Support emergency procedures as directed.
• Maintain a professional appearance and positive attitude.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent preferred.
• Customer service experience preferred.
• Strong interpersonal and communication skills.
• Ability to stand and walk for extended periods.
• Availability to work nights, weekends, and holidays.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.