Event Registration & Onsite Lead

American Express Global Business Travel; Hartford (CT); Presencial; USD 55.000 - 103.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible benefits

Travel perks

Learning platform access

Inclusion Groups

Descripción de la vacante

Amex GBT is seeking an events registration specialist to manage complex attendee programs in the United States. You will build registrations in Cvent, coordinate housing and travel, and communicate with attendees from invitation to post-event follow-up.

The role demands 2+ years in event registration, experience with large attendee volumes, and strong Excel/data skills. You will handle onsite check-ins and badge printing, while maintaining privacy and accuracy across systems.

Formación

• Two or more years in event registration or attendee management for corporate meetings and events.
• Experience handling registration for 2,000+ attendees per year across multiple programs.
• Cvent certification, or hands-on experience building event sites, registration paths, emails, and reports.
• Ability to build and run registration for a full program independently and know when to ask for help.
• Housing experience, including room blocks, rooming lists, and working with hotels on pickup, cutoff dates, and changes.
• Accuracy with data: strong Excel skills, careful list management, and reporting diligence.
• Clear, warm written communication with attendees at all levels and judgment to escalate to the event manager when needed.
• Experience running or staffing an onsite registration desk, including badge printing and onsite changes.
• Sound handling of personal data within client-owned systems with privacy rules.
• Preferred: experience on a dedicated client team or inside a corporate events department; familiarity with onsite check-in and badging tools; enterprise project tools.

Responsabilidades

• Build registration in the client's Cvent instance for assigned programs, including event sites, registration paths and forms, invitations, confirmations, and reminders.
• Manage attendee housing and travel details, including room blocks, rooming lists, arrival and departure manifests, and changes.
• Send attendee communications on schedule, from the first invitation through final details and post-event follow up, in the client's brand and voice.
• Run attendee reporting from invitation through post-event, including registration counts, pacing against targets, dietary/accessibility needs, and client-reliant reports.
• Answer attendee questions through program inbox quickly and accurately, and flag issues with sites or communications.
• Test every site, form, and email before go-live to catch errors early.
• Run onsite registration desk, including badges, check-in, onsite changes, and desk staffing.
• Protect attendee data by following privacy rules and limiting access.
• Manage multiple programs at different stages, keeping timelines current and raising risks early.
• Close each program with final attendance, no-shows, hotel pickup, surveys, and archive.

Conocimientos

Event registration

Housing coordination

Data accuracy

Communication

Onsite registration

Herramientas

Cvent

Excel

Descripción del empleo

Amex GBT is seeking an events registration specialist to manage complex attendee programs in the United States. You will build registrations in Cvent, coordinate housing and travel, and communicate with attendees from invitation to post-event follow-up.

The role demands 2+ years in event registration, experience with large attendee volumes, and strong Excel/data skills. You will handle onsite check-ins and badge printing, while maintaining privacy and accuracy across systems.