Event POS IT Supervisor — On-Site Tech & Support

Aramark Correctional Services; Iowa City (IA); On-site; USD 38,000 - 52,000; Part time

Job summary

Aramark is seeking an Hourly Supervisor to oversee on-site POS operations at events in Iowa City. This role focuses on ensuring top-notch customer service, safety, and quality while driving sales and controlling costs.

You will stage, configure, and test devices, verify pricing, fix connectivity issues, and support cashiers during events. Strong IT aptitude and hands-on problem solving are essential for success.

Qualifications

• High school diploma or equivalent required; associate degree or coursework in IT, computer science, or related field preferred.
• 1-2 years of experience supporting POS systems, hardware troubleshooting, or IT helpdesk work preferred.
• Experience in a stadium, arena, restaurant, retail, or high-volume hospitality environment a plus.

Responsibilities

• Stage, charge, configure, and test POS terminals, handheld devices, card readers, and printers prior to each event.
• Verify menu items, pricing, and system updates have synced correctly across all POS stations.
• Confirm network connectivity (Wi-Fi/hardwired) for all point-of-sale locations.
• Troubleshoot and resolve device issues identified during pre-event checks.
• Coordinate with concessions, catering, and retail managers to confirm device counts and stand assignments.
• Serve as the primary on-site technical point of contact for POS-related issues during events.
• Respond quickly to stand-level outages, connectivity issues, printer jams, card reader failures, and software errors.
• Monitor system performance and transaction flow throughout the event.
• Swap out malfunctioning devices with backup units to minimize service disruption.
• Support cashiers and stand leads with basic system navigation and troubleshooting.
• Escalate unresolved hardware/software issues to corporate IT or vendor support as needed.
• Collect, secure, and charge all devices at event conclusion.
• Conduct basic inventory checks to confirm all devices are accounted for.
• Log recurring issues, damaged equipment, or needed repairs for follow-up.

Skills

POS support

Troubleshooting

Team leadership

Customer service

Education

High school diploma

Tools

POS terminals

Card readers

Printers

Job description

Aramark is seeking an Hourly Supervisor to oversee on-site POS operations at events in Iowa City. This role focuses on ensuring top-notch customer service, safety, and quality while driving sales and controlling costs.

You will stage, configure, and test devices, verify pricing, fix connectivity issues, and support cashiers during events. Strong IT aptitude and hands-on problem solving are essential for success.