Stadium POS IT Lead - Live Event Tech

Aramark Correctional Services; Minneapolis (MN); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) retirement plans

Paid time off

Job summary

Aramark is hiring an IT Supervisor to troubleshoot POS issues during event-day activities and assist in IT projects between events. You will align with the IT Lead to support venue initiatives and ensure assets are well managed.

The role focuses on supervising POS operations across stadium locations, maintaining equipment, and providing fast technical support during NFL games, concerts, and other events. This is a hands-on role in a busy venue environment.

Qualifications

• Working towards or possess an associate degree in information technology, Computer Science, or a related field (preferred but not required)
• 1+ years of experience working with IT Systems, ideal candidate has experience with Point-of-Sale systems
• Has experience working in a concessions/stadium environment (preferred)
• Proven ability to effectively troubleshoot IT issues
• Basic understanding of IT systems and infrastructure
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Ability to work stadium/arena events while constantly on the move between properties

Responsibilities

• Supervise and support Point of Sale (POS) technology operations throughout the stadium.
• Ensure POS terminals, payment devices, printers, scanners, and related equipment are operational and event-ready prior to gates opening.
• Conduct pre-event system checks and coordinate deployment, configuration, testing, and verification of POS equipment.
• Provide immediate troubleshooting and technical support during NFL games, concerts, and other stadium events to minimize downtime and operational disruption.
• Diagnose and resolve POS hardware, software, connectivity, payment processing, printer, and peripheral issues.
• Monitor POS system performance and proactively identify potential equipment or system failures.
• Escalate critical issues to internal IT teams, POS vendors, payment processors, or stadium technology partners as needed.
• Support POS menu programming, item configuration, pricing updates, revenue center configuration, and terminal assignments.
• Verify approved menu, pricing, tax, and payment configurations are accurately deployed.
• Maintain inventory and accountability for POS terminals, payment devices, printers, tablets, networking equipment, and other technology assets.
• Oversee the distribution and collection of portable or temporary POS equipment.
• Document equipment failures, technical incidents, outages, and resolutions to identify recurring issues and support continuous improvement.
• Participate in POS upgrades, software deployments, system conversions, technology projects, and new equipment installations.
• Maintain organized POS storage, repair, staging, and equipment preparation areas.
• Perform other technology and operational duties as assigned.

Skills

IT Systems

POS systems

Stadium/concessions experience

Troubleshooting IT issues

Teamwork and independence

Education

Associate degree in IT or related field

Job description

Aramark is hiring an IT Supervisor to troubleshoot POS issues during event-day activities and assist in IT projects between events. You will align with the IT Lead to support venue initiatives and ensure assets are well managed.

The role focuses on supervising POS operations across stadium locations, maintaining equipment, and providing fast technical support during NFL games, concerts, and other events. This is a hands-on role in a busy venue environment.