Event Operations Lead - AV & Team Training

Encore; Nashville (TN); On-site; USD 26,000 - 34,000; Full time

Job summary

Encore is seeking an events operations specialist to organize daily floor activities, manage technicians, and ensure seamless AV setup and teardown at hotel/conference venues in Nashville.

You will collaborate with venue management, monitor service standards, train staff, supervise equipment handling, and participate in meetings to align on event requirements and safety protocols. This role requires physical capability and a valid driver's license.

Qualifications

• Bachelor’s degree is preferred.
• 3-5 years of customer service or hospitality experience is preferred.
• 3-5 year of audio-visual experience is required.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program.
• Knowledge of technical theory.
• Advanced problem-solving skills.
• Experience leading workflow and team members.
• Must be able to lift 50 lbs.

Responsibilities

• Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
• Performs daily floor management including directing the workflow of technicians and assisting management with suggestions for operational efficiencies to venue management and Workforce.
• Ensures flowsheets are updated and properly completed.
• Works with team to establish coordinated communications for the management of events.
• Attends venue meetings as needed (examples: daily banquet event order meetings, pre and post conferences).

Skills

Customer service

Audio-visual experience

Team leadership

Problem solving

Technical knowledge

Driver's license

Safety compliance

Education

Bachelor's degree

Job description

Encore is seeking an events operations specialist to organize daily floor activities, manage technicians, and ensure seamless AV setup and teardown at hotel/conference venues in Nashville.

You will collaborate with venue management, monitor service standards, train staff, supervise equipment handling, and participate in meetings to align on event requirements and safety protocols. This role requires physical capability and a valid driver's license.