Event Operations Lead - AV & Guest Services

Encore Global; Austin (TX); On-site; USD 29,000 - 37,000; Full time

Job summary

Encore Global in Austin, TX is seeking an Operations Supervisor to lead floor operations, focusing on customer service, staff leadership, and event technology support.

You will manage a technical team to ensure smooth setups, timely refreshes, and safe equipment handling while fostering a high-performance culture and adherence to Encore standards. This role reports to the DOO/Operations Manager and requires strong communication and problem-solving skills.

Qualifications

• Bachelor's degree preferred; hospitality or customer service experience valued.
• 3-5 years of customer service or hospitality experience preferred.
• 3-5 years of audio-visual experience required.
• Knowledge of technical theory and advanced problem solving.
• Experience leading workflow and team members.
• A valid driver's license required for field-related roles; DOT may apply.
• Must be able to lift 50 lbs.

Responsibilities

• Organizes daily floor activities for equipment setup, refresh, and removal.
• Directs technicians and suggests operational efficiencies to management.
• Ensure flowsheets are updated and communications are coordinated for events.
• Meet with guests on site to ensure equipment works properly and needs are met.
• Lead training for technicians on floor activities and standards.
• Oversee setup, operation, and breakdown of AV equipment; troubleshoot issues.
• Maintain equipment security, preventative maintenance, and inventory processes.

Skills

Customer service

Hospitality

Audio-visual experience

Technical theory

Problem-solving

Team leadership

Driver's license

Physical ability

Education

Bachelor's degree preferred

Job description

Encore Global in Austin, TX is seeking an Operations Supervisor to lead floor operations, focusing on customer service, staff leadership, and event technology support.

You will manage a technical team to ensure smooth setups, timely refreshes, and safe equipment handling while fostering a high-performance culture and adherence to Encore standards. This role reports to the DOO/Operations Manager and requires strong communication and problem-solving skills.