AV Operations Lead - Events & Customer Experience

Encore; Austin (TX); On-site; USD 29,000 - 39,000; Full time

Job summary

Encore seeks an Operations Supervisor to lead floor operations, customer service, and event technology support at our Austin venue. You will direct the technical team, train staff, and ensure safety and service standards during events.

Responsibilities include coordinating equipment setup/breakdown, optimizing workflows, and maintaining strong client relations on site. A bachelor’s degree is preferred with 3–5 years AV and hospitality experience.

Qualifications

• Bachelor’s degree preferred; 3–5 years customer service/hospitality experience; 3–5 years AV experience required.
• External applicants must meet training and certification within 60 days of start date; DOT requirements may apply.
• Knowledge of technical theory and advanced problem-solving skills are required.
• Experience leading workflow and team members; valid driver’s license for vehicle operation; ability to lift 50 lbs.

Responsibilities

• Organizes daily floor activities for timely equipment setup, refresh, and removal.
• Directs workflow of technicians and suggests operational efficiencies to venue management and workforce.
• Ensures flowsheets are updated and communications for event management are coordinated.
• Provides excellent service, maintains client relations, and meets guests on site to ensure equipment works properly.
• Assists in training technicians on floor activities and Encore standards; mentors new hires.

Skills

Bachelor’s degree preferred

3-5 years customer service/hospitality

3-5 years AV experience

Knowledge of technical theory

Advanced problem-solving

Experience leading workflow and team

Valid driver’s license

Additional DOT requirements

Must lift 50 lbs

Education

Bachelor’s degree (preferred)

Job description

Encore seeks an Operations Supervisor to lead floor operations, customer service, and event technology support at our Austin venue. You will direct the technical team, train staff, and ensure safety and service standards during events.

Responsibilities include coordinating equipment setup/breakdown, optimizing workflows, and maintaining strong client relations on site. A bachelor’s degree is preferred with 3–5 years AV and hospitality experience.