AV Event Operations Lead

Encore Global; California (MO); Hybrid; USD 32,000 - 40,000; Full time

Job summary

Encore Global seeks an Operations Supervisor to lead floor operations with a focus on customer service, staff leadership and development. The role Directly oversees the technical team to ensure operational efficiencies and guest satisfaction in a live-event setting.

Responsibilities include coordinating daily floor activities, training technicians on standards, and maintaining equipment security and readiness. A bachelor’s degree is preferred and 3–5 years in customer service and AV is expected.

Qualifications

• Bachelor’s degree is preferred.
• 3-5 years of customer service or hospitality experience is preferred.
• 3-5 year of audio-visual experience is required.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program.

Responsibilities

• Organizes the daily floor activities to ensure timely set up, refresh and removal of equipment.
• Directs the workflow of technicians and suggests operational efficiencies to venue management.
• Attends venue meetings and ensures proper communications for event management.
• Provides excellent service and upholds Encore’s Service Standards and Operational Excellence.

Skills

Customer service

Hospitality

AV experience

Team leadership

Problem solving

Education

Bachelor’s degree preferred

Job description

Encore Global seeks an Operations Supervisor to lead floor operations with a focus on customer service, staff leadership and development. The role Directly oversees the technical team to ensure operational efficiencies and guest satisfaction in a live-event setting.

Responsibilities include coordinating daily floor activities, training technicians on standards, and maintaining equipment security and readiness. A bachelor’s degree is preferred and 3–5 years in customer service and AV is expected.