Event Manager - Elevate Guest Experiences & Revenue

Hilton; Cleveland (OH); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Incredible travel perks

Employee stock purchase program

Paid parental leave

Caregiving concierge services

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Financial security for your future

Job summary

Hilton Cleveland Downtown is seeking an Event Manager to oversee event planning and execution, coordinate logistics, and ensure memorable guest experiences on-site in downtown Cleveland.

The role involves coordinating with clients, Sales and service teams, and guiding staff to deliver high-quality events while driving revenue opportunities. This is an hourly position with quarterly bonus potential.

Responsibilities

• Execute high-quality events: Manage event documentation, facilitate seamless transitions from Sales to service, and serve as the primary client contact on property to ensure smooth execution, proactive issue resolution, and an exceptional event experience
• Maximize revenue opportunities: Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience
• Build client relationships: Establish and maintain strong communication with clients throughout the event lifecycle to manage expectations, ensure satisfaction, and drive repeat business
• Guide team performance: Communicate client requirements, provide direction, and offer feedback and coaching to ensure consistent, high-level service
• Support the sales process: Participate in client site visits and pre-event meetings; demonstrate product knowledge and assist in shaping event solutions that align with client needs
• Solve problems in real time: Apply sound judgment to resolve guest concerns, negotiate service adjustments, and address issues calmly and efficiently under pressure

Job description

Hilton Cleveland Downtown is seeking an Event Manager to oversee event planning and execution, coordinate logistics, and ensure memorable guest experiences on-site in downtown Cleveland.

The role involves coordinating with clients, Sales and service teams, and guiding staff to deliver high-quality events while driving revenue opportunities. This is an hourly position with quarterly bonus potential.