Event Manager

StepStone Hospitality; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Le Méridien Charlotte and Sheraton Charlotte are seeking an energetic Event Manager to join our Uptown team. You will help plan and execute corporate meetings, weddings, conferences, and celebrations, turning client visions into unforgettable experiences.

Located in the heart of Uptown Charlotte, this role focuses on guest satisfaction, budget management, vendor coordination, and opportunities to upsell. You will lead by example, ensuring exceptional service across all banquet and event

Qualifications

• Experience assisting in managing meetings and events operations and budgets.
• Ability to research pricing and services from competitors.
• Experience coordinating with outside vendors and service agreements.
• Strong focus on guest satisfaction and exceptional customer service.

Responsibilities

• Assist in managing meetings and special events operations and budgets.
• Support in executing the events management strategy aligned with business goals.
• Conduct daily walk-throughs to ensure client satisfaction and quality.
• Develop relationships with vendors and negotiate prices and agreements.
• Identify opportunities to upsell during event planning.
• Manage department controllable expenses to meet budget goals.
• Ensure exceptional customer service across event operations.
• Foster guest satisfaction and continuous service improvements.

Skills

Event management

Budget management

Vendor relations

Upselling

Guest service

Job description

Are you passionate about creating exceptional experiences, building lasting client relationships, and bringing unforgettable events to life?

Le Méridien Charlotte and Sheraton Charlotte are looking for a dynamic, detail-oriented Event Manager to join our team!

Located in the heart of Uptown Charlotte, our dual-hotel complex offers a vibrant hospitality environment where no two events are alike. From corporate meetings and conferences to weddings and special celebrations, you'll play a key role in turning our guests' visions into memorable experiences.

Requirements

• Assisting in Managing Meetings and Special Events Operations and Budgets
• Researches and analyzes new products, pricing and services of competition.
• Assists in apprising property of all groups that will impact property operations.
• Assists in execution of event management strategy that is aligned with the company’s business strategy and leads its execution.
• Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards
• Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.
• Creates opportunities to upsell during event planning.
• Assists in managing department controllable expenses to achieve or exceed budgeted goals.
• Ensuring Exceptional Customer Service
• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Ensures employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.