Guest Experience Coordinator

StepStone Hospitality; Charlotte (NC); On-site; USD 21,000 - 30,000; Part time

Job summary

Le Méridien Charlotte & Sheraton Charlotte is seeking a friendly Guest Experience Coordinator to welcome every guest and create memorable stays through personalized service and seamless collaboration with Front Office and other departments.

You will greet VIPs and Marriott Bonvoy members, coordinate special arrangements, assist with check-ins, and help ensure guest concerns are resolved with a smile. Evening and weekend availability preferred.

Qualifications

• Previous hospitality or guest relations experience preferred.
• Excellent communication and people skills.
• Friendly, outgoing personality with service mindset.
• Strong organizational and problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Comfortable with computers and hotel systems.

Responsibilities

• Welcome and engage with guests including VIPs.
• Coordinate special requests and personalized experiences.
• Assist with resolving guest concerns and satisfaction.
• Communicate with departments to meet guest needs.
• Support guest engagement events and group arrivals.
• Monitor guest feedback and identify service improvements.
• Assist Front Desk with check-ins and checkouts as needed.

Job description

Description

Join the team at Le Méridien Charlotte & Sheraton Charlotte! We are looking for a friendly, outgoing, and service-oriented Guest Experience Coordinator who is passionate about creating memorable guest experiences. In this role, you'll help make every guest feel welcomed and valued through personalized service, special arrangements, and exceptional hospitality while working closely with our Front Office team and other hotel departments.

Key Responsibilities

• Welcome and engage with guests, including Marriott Bonvoy Elite members and VIPs.
• Coordinate special requests, celebrations, amenities, and personalized guest experiences.
• Assist with resolving guest concerns and ensuring guest satisfaction.
• Communicate with hotel departments to ensure guest needs are met.
• Support guest engagement activities, special events, and group arrivals.
• Monitor guest feedback and identify opportunities to improve the guest experience.
• Assist with Front Desk operations, including check-ins and checkouts, as needed.

Requirements

• Previous hospitality, guest relations, or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Friendly, outgoing personality with a passion for hospitality.
• Strong organizational and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Comfortable working with computers and learning hotel systems.
• Flexibility to work evenings, weekends, and holidays as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.