Event Manager

Le Meridien & Sheraton Charlotte Hotels; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Le Méridien Charlotte and Sheraton Charlotte are seeking a dynamic Event Manager to lead meetings, conferences and weddings, turning client visions into memorable experiences.

Located in Uptown Charlotte, the dual-hotel complex offers a vibrant hospitality environment where you will drive operations, budgets, vendor relations and guest satisfaction, with focus on upselling opportunities and service excellence.

Qualifications

• Assists in Managing Meetings and Special Events Operations and Budgets.
• Assists in execution of event management strategy aligned with business goals.
• Conducts daily walk-through of banquet floor to ensure client satisfaction and quality standards.
• Develops relationships with vendors and negotiates prices and service agreements.
• Creates opportunities to upsell during event planning.
• Manages department controllable expenses to meet budget targets.
• Ensures exceptional customer service and guest satisfaction.

Responsibilities

• Assisting in Managing Meetings and Special Events Operations and Budgets.
• Researches and analyzes new products, pricing and services of competition.
• Assists in apprising property of all groups that will impact operations.
• Assists in implementing event management strategies and their execution.
• Walk-through banquet floor to ensure client satisfaction and quality.
• Develops relationships with vendors and negotiates prices and service agreements.
• Creates upsell opportunities during event planning.
• Monitors department expenses to achieve budget goals.
• Promotes exceptional customer service and guest satisfaction.
• Sets a positive example for guest relations and handles guest feedback.

Job description

Are you passionate about creating exceptional experiences, building lasting client relationships, and bringing unforgettable events to life?

Le Méridien Charlotte and Sheraton Charlotte are looking for a dynamic, detail-oriented Event Manager to join our team!

Located in the heart of Uptown Charlotte, our dual-hotel complex offers a vibrant hospitality environment where no two events are alike. From corporate meetings and conferences to weddings and special celebrations, you'll play a key role in turning our guests' visions into memorable experiences.

Requirements

• Assisting in Managing Meetings and Special Events Operations and Budgets
• Researches and analyzes new products, pricing and services of competition.
• Assists in apprising property of all groups that will impact property operations.
• Assists in execution of event management strategy that is aligned with the company’s business strategy and leads its execution.
• Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards
• Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.
• Creates opportunities to upsell during event planning.
• Assists in managing department controllable expenses to achieve or exceed budgeted goals.
• Ensuring Exceptional Customer Service
• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Ensures employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.