Guest Experience Coordinator

Le Meridien & Sheraton Charlotte Hotels; Charlotte (NC); On-site; USD 21,000 - 33,000; Full time

Job summary

Le Méridien Charlotte & Sheraton Charlotte invites you to join our guest-focused team as a Guest Experience Coordinator. You will welcome guests, coordinate personalized experiences, and partner with Front Office and other departments to ensure memorable stays.

Ideal candidates have hospitality or customer service background, excellent communication, and the ability to multitask in a fast-paced environment. Strong computer skills and a friendly, outgoing demeanour are essential.

Qualifications

• Previous hospitality or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Friendly, outgoing personality with a passion for hospitality.
• Strong organizational and problem-solving skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome and engage with guests, including Marriott Bonvoy Elite members and VIPs.
• Coordinate special requests, celebrations, amenities, and personalized guest experiences.
• Assist with resolving guest concerns and ensuring guest satisfaction.
• Communicate with hotel departments to ensure guest needs are met.
• Support guest engagement activities, events, and group arrivals.
• Monitor guest feedback and identify opportunities to improve the guest experience.
• Assist with Front Desk operations, including check-ins and checkouts, as needed.

Skills

Guest service

Communication

Interpersonal skills

Multitasking

Problem solving

Job description

Description

Join the team at Le Méridien Charlotte & Sheraton Charlotte! We are looking for a friendly, outgoing, and service-oriented Guest Experience Coordinator who is passionate about creating memorable guest experiences. In this role, you'll help make every guest feel welcomed and valued through personalized service, special arrangements, and exceptional hospitality while working closely with our Front Office team and other hotel departments.

Key Responsibilities

• Welcome and engage with guests, including Marriott Bonvoy Elite members and VIPs.
• Coordinate special requests, celebrations, amenities, and personalized guest experiences.
• Assist with resolving guest concerns and ensuring guest satisfaction.
• Communicate with hotel departments to ensure guest needs are met.
• Support guest engagement activities, special events, and group arrivals.
• Monitor guest feedback and identify opportunities to improve the guest experience.
• Assist with Front Desk operations, including check-ins and checkouts, as needed.

Requirements

• Previous hospitality, guest relations, or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Friendly, outgoing personality with a passion for hospitality.
• Strong organizational and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Comfortable working with computers and learning hotel systems.
• Flexibility to work evenings, weekends, and holidays as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.