Complex Director of Sales and Marketing

Le Meridien & Sheraton Charlotte Hotels; Charlotte (NC); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

Le Méridien Charlotte and Sheraton Charlotte Hotel seek a dynamic Complex Director of Sales & Marketing to lead our sales and catering teams across two premier Marriott-branded properties in Charlotte. This role oversees market strategy, revenue optimization, and client relations to drive group bookings and guest experiences.

The ideal candidate will bring hospitality leadership, strategic planning, and a proven track record in achieving annual revenue goals through collaboration with hotel

Qualifications

• Proven ability to lead complex sales and marketing strategies for two hotels.
• Strong knowledge of market position, pricing, and revenue management.
• Experience with corporate and social event sales and client relationships.

Responsabilités

• Develop and implement sales policies and procedures as outlined in the annual Business Plan.
• Make personal sales calls to new and existing accounts to grow revenue.
• Maintain a clear marketing strategy; coordinate with hotel teams and departments, agencies, and social content campaigns.
• Develop and maintain relationships with local Chamber of Commerce and Convention & Visitors Bureaus.
• Achieve and exceed individual and team annual goals as defined in the Business Plan.
• Provide regular reporting on revenue, and participate in annual hotel budgeting and forecasting.
• Familiarity with Marriott Sales System and Reporting, Demand and Agency360, and ProfitSword.

Connaissances

Relationship building

Market innovation

Strategic thinking

Hospitality expertise

People leadership

Outils

Marriott Sales System

Reporting

Demand & Agency360

ProfitSword

Description du poste

Description

Big Vision * Bold Ideas * Limitless Possibilities

Are you a visionary sales leader with a passion for hospitality, a flair for creativity, and the drive to turn extraordinary opportunities into exceptional results?

Your next career-defining opportunity awaits in the heart of Charlotte. Le Méridien Charlotte and Sheraton Charlotte Hotel are seeking a dynamic, forward-thinking Complex Director of Sales & Marketing to lead our sales and catering team representing two of the city's premier hospitality destinations.

Connected under one expansive footprint, these distinctive Marriott-branded hotels offer an impressive 605 guest rooms and 65,000 square feet of beautifully renovated meeting and event space, creating endless possibilities for conventions, corporate gatherings, unforgettable social celebrations, and exceptional guest experiences.

Requirements

The ideal candidate is a relationship builder, a market innovator, a strategic thinker, and a passionate hospitality professional who knows how to translate a remarkable property into an undeniable competitive advantage.

• Comprehensive knowledge of market position, OCC, ADR, banquet and food and beverage revenues, overall GOP, pricing and rate structures, sales strategies, yield management, booking trends, and future hotel planning.
• Fully knowledgeable of competitive markets outside the area.
• Fully knowledgeable of the capabilities and limitations of the hotel and departments that may impact sales strategies.
• Implement sales policies and procedures as developed in the annual Business Plan.
• Make personal sales calls.
• Maintain clear marketing strategy; working with Hotel team and various departments, Agency, collaborations on social media, and content photography and marketing shoots.
• Develop and maintain relationships with the local Chamber of Commerce and Convention and Visitors Bureau.
• Achieve and exceed individual and team annual goals as established by the annual Business Plan.
• Demonstrate a comprehensive understanding of group sales strategies and their impact on overall hotel revenue. Consistently drive measurable sales results through effective business development, revenue optimization, and strategic account management. Regularly evaluate, assess, and refine sales initiatives to maximize group bookings, achieve revenue goals, and enhance overall hotel profitability.
• Achieve budgeted revenues and expenses and maximize profitability related to the sales department.
• Weekly, monthly, and annual reporting responsibilities in addition to collaborating and developing the annual hotel budget. Experience with Marriott Sales System and Reporting, Demand and Agency360, and ProfitSword preferred.
• Proven ability providing professional communications and presentations to Management, Asset Management, and Ownership.
• Maintain and correct procedures for credit control, financial transactions, and security of financial assets.
• Manage and develop sales team including training, counseling, evaluating, and rewarding behaviors.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Participate in the Executive committee including sharing and communicating knowledge and by attending weekly or monthly meetings.