Ticket Office Event Day Staff

The Kraft Group; Foxborough (MA); Presencial; USD 21.000 - 28.000; A tiempo parcial

Descripción de la vacante

The Kraft Group is seeking part-time Ticket Office Event Day Staff in Foxborough, MA to support game day operations. You will handle customer service, ticket sales at walk-up, will call distribution, and mobile ticketing assistance at Gillette Stadium entrances.

Ideal candidates have strong customer service skills, attention to detail, and the ability to work evenings/weekends in a fast-paced environment. Parking, weather readiness, and team collaboration are valued.

Formación

• Strong customer service skills.
• Keen attention to detail.
• Ability to work under pressure in a fast-paced setting.
• Able to take and relay instructions.
• Experience handling and balancing cash.
• Ability to multi-task.

Responsabilidades

• Support and assist the Ticket Office with game day operations.
• Sell tickets at event walk-up using Ticketmaster Host and/or Archtics systems.
• Distribute will call and resolve customer issues.
• Assist guests with mobile ticketing at stadium entrances.
• Understand Ticket Office policies.
• Provide friendly, timely service to all guests.

Conocimientos

Customer service

Attention to detail

Work under pressure

Multi-tasking

Cash handling

Teamwork

Educación

High School Diploma or equivalent

Descripción del empleo

Ticket Office Event Day Staff# Ticket Office Event Day StaffKraft Sports and Entertainment - Foxborough, MA 02035## OverviewSalary Range$15.00 - $20.00 HourlyPosition TypePart TimeEducation LevelHigh School Diploma or EquivalentCategorySales## Description**SUMMARY:** This position will support and assist the Ticket Office with the game day ticket office operations. Staff member should have outstanding interpersonal skills, operate with the highest integrity and have strict attention to detail.**DUTIES AND RESPONSIBILITIES**1. Event days with strong focus on customer interaction and service * **Customer Service:** Assist customers with lost tickets and other customer service related issues * **Sales:** sell tickets on Ticketmaster Host and/or Archtics Systems during event walk-up * **Will Call:** Distribute will call and troubleshoot/manage customer expectations when issues arise * **Mobile Ticketing Gate Support:** assist guests with any mobile ticketing issues at stadium entrances2. Understand all aspects of Ticket Office policies3. Provide positive, friendly, and timely service to all guests4. Ability to work evenings and weekends5. Year round event opportunities6. Potential for office hours during our busy times of the year7. Special projects and assignments as business dictates**SUPERVISORY RESPONSIBILITIES*** This position has no supervisory responsibility**SKILLS AND QUALIFICATIONS*** Strong Customer Service skills* Keen attention to detail* Ability to work under pressure and in a fast paced setting* Able to take and relay instructions* Experience handling and balancing cash* Ability to multi-task* Reliable transportation to and from Gillette Stadium**PHYSICAL DEMANDS*** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Ability to work for long periods of time**WORK ENVIRONMENT*** A dynamic, complex fast-paced environment requires that each individual truly seek to work together as a team towards the collective goal.* Ability to work in inclement weather**CERTIFICATES, LICENSES, REGISTRATIONS*** None required**OTHER DUTIES**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.