Event Concierge Supervisor - Guest Experience Lead

The Unbound Collection by Hyatt; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical/dental/vision insurance after

401K

Discounted rooms

Paid holidays

Sick and vacation time

Job summary

The Driskill in Austin is seeking an Event Concierge to bridge the Event Sales/Planning teams with on-site contacts and guests. This supervisory role focuses on coordinating meeting details, handling special requests, and ensuring a seamless guest experience.

The ideal candidate will know hotel facilities and group dynamics, manage guest concerns, and support the events team as needed. Weekend, evening, and holiday shifts are required in a fast-paced hospitality setting.

Qualifications

• Desire to satisfy guests in a fast-paced hospitality setting.
• Team oriented, adaptable to changing events and guest needs.
• Creative, detail oriented and organized in handling event logistics.
• Strong customer-service orientation and problem solving under pressure.
• Excellent verbal and written communication skills.
• Comfortable standing/walking for long periods and flexible scheduling.

Responsibilities

• Serve as liaison between Event Sales/Planning and on-site meeting contact.
• Act as central point for handling special needs or requests.
• Demonstrate knowledge of hotel meeting facilities, group dynamics, and event details.
• Provide leadership in the absence of the manager and resolve guest concerns.

Skills

Customer service

Team player

Creativity

Detail oriented

Organized

High energy

Entrepreneurial spirit

Verbal communication

Written communication

Flexibility

Collaborative

Availability

Job description

The Driskill in Austin is seeking an Event Concierge to bridge the Event Sales/Planning teams with on-site contacts and guests. This supervisory role focuses on coordinating meeting details, handling special requests, and ensuring a seamless guest experience.

The ideal candidate will know hotel facilities and group dynamics, manage guest concerns, and support the events team as needed. Weekend, evening, and holiday shifts are required in a fast-paced hospitality setting.