Head Concierge & Guest Experience Leader

Stratton Amenities; Austin (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Stratton Amenities in Austin, TX seeks a Front Desk Supervisor to lead a concierge team and ensure exceptional service for residents and guests. You will coordinate with the Property Manager, maintain standards, and drive operational excellence through SOPs and proactive coaching.

We value hospitality experience, strong leadership, and excellent communication. This role requires hands-on supervision, discretion, and a polished appearance in a luxury residential setting.

Qualifications

• At least five years of hospitality experience.
• Excellent verbal and written communication.
• Strong leadership and problem-solving abilities.

Responsibilities

• Lead a concierge team and liaise with property manager.
• Ensure exceptional service to residents, guests, and prospects.
• Conduct weekly meetings and manage payroll.
• Develop SOPs and foster a positive work culture.
• Address resident concerns promptly.

Skills

Hospitality experience

Leadership abilities

Communication skills

Problem solving

Confidentiality

Professional appearance

Job description

Stratton Amenities in Austin, TX seeks a Front Desk Supervisor to lead a concierge team and ensure exceptional service for residents and guests. You will coordinate with the Property Manager, maintain standards, and drive operational excellence through SOPs and proactive coaching.

We value hospitality experience, strong leadership, and excellent communication. This role requires hands-on supervision, discretion, and a polished appearance in a luxury residential setting.