Assistant Front Office Manager

The Unbound Collection by Hyatt; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Career Growth and Advancement

Medical/Dental/Vision Insurance

Discounted Downtown Parking & Bus Pass

Discounted Room Nights

Sick & Vacation Time

Paid Holidays

Flexible Schedules

401(k)

Job summary

The Driskill, Austin's iconic luxury hotel, is seeking an Assistant Front Office Manager to lead the front desk team within the Hyatt Unbound Collection. You will oversee guest services, cash control for agents, and staffing needs while upholding the highest standards of personalized service in a historic setting.

Join a team that values professionalism, teamwork, and the distinctive Texas charm that defines The Driskill.

Qualifications

• 2+ years of hotel leadership experience required.
• Hotel/hospitality degree is an asset.
• Strong verbal and written communication skills.
• Ability to work nights, weekends, and holidays.
• Excellent organizational and administrative skills.
• Proficiency in MS Word and Excel.

Responsibilities

• Assist with oversight of the front office staff and guest services.
• Cash control for agents and front office operations.
• Support staffing needs and payroll administration.
• Collaborate with other departments to ensure guest satisfaction and smooth operations.

Skills

Leadership experience

Communication skills

Interpersonal skills

Guest service orientation

Organizational skills

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Job description

Summary

Join the Team at The Driskill | Luxury Hospitality with Texas Charm Become part of the legacy at The Driskill, Austin's most iconic luxury hotel. At The Driskill, we blend world-class luxury hospitality with the warmth, character, and genuine spirit of Texas. Since opening our doors in 1886, we have created unforgettable experiences for guests by combining exceptional service, historic elegance, and authentic Texas charm. We are seeking passionate hospitality professionals who take pride in creating personalized guest experiences and delivering service that exceeds expectations.

Organization- The Driskill

Join the Team at The Driskill | Luxury Hospitality with Texas Charm Become part of the legacy at The Driskill, Austin's most iconic luxury hotel. At The Driskill, we blend world-class luxury hospitality with the warmth, character, and genuine spirit of Texas. Since opening our doors in 1886, we have created unforgettable experiences for guests by combining exceptional service, historic elegance, and authentic Texas charm. We are seeking passionate hospitality professionals who take pride in creating personalized guest experiences and delivering service that exceeds expectations.

Why Join The Driskill?

Be part of a legendary Austin landmark known for its rich history and authentic Texas hospitality. Work in a luxury environment where attention to detail, personalized service, and guest satisfaction are at the heart of everything we do. Build your career with Hyatt and access development opportunities across a globally recognized hospitality brand. Enjoy competitive pay, comprehensive benefits, and Hyatt employee travel discounts around the world. Join a team that values professionalism, teamwork, service excellence, and the welcoming spirit that defines Texas charm. At The Driskill, we don't just create memorable stays, we create lasting impressions. If you're passionate about luxury hospitality, committed to exceptional service, and ready to represent one of Austin's most celebrated destinations, we'd love to hear from you.

The Driskill and Hyatt

The Driskill joined the Hyatt family of hotels in 2013 and has become a benchmark for the Unbound Collection by Hyatt. Since its opening in 1886 the hotel has been an integral part of the fabric in the city of Austin known for its legendary service and historical ties to Texas and Austin.

Assistant Front Office Manager

The Assistant Front Office Manager is an entry-level Leadership position who will assist with oversight of the front office staff, cash control for agents, staffing needs, and guest services. Responsibilities may include but are not limited to: scheduling, training/development, payroll, cash control for front office agents, assistance with VIP guests and ensuring safety practices are in place and being upheld by all team members. The Assistant Front Office Manager will promote an atmosphere that ensures guest and colleague satisfaction. This requires strong attention to detail and the ability to work with guests, other departments and team members effectively and efficiently.

We Offer A Variety of Benefits

• Career Growth and Advancement Opportunities
• Medical/Dental/Prescription/Vision Insurance
• Discounted Downtown Parking Options & Heavily Reduced Bus Passes
• Discounted Room Nights
• Sick & Vacation Time
• Paid Holidays
• Flexible Schedules
• 401(k)

Qualifications

• 2+ years prior hotel leadership experience preferred
• Hotel/Hospitality Degree is an asset
• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• Service oriented style with professional presentation skills
• This position must be available to work nights, weekends, and holidays.
• The following attributes preferred: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service
• Must have excellent organizational, interpersonal and administrative skills
• Must be proficient in Microsoft Word and Excel

"All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status."