Luxury Hotel Housekeeping Leader

The Unbound Collection by Hyatt; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescription coverage

Discounted downtown Austin parking

Reduced-rate public transportation

Complimentary Hyatt hotel stays

Free Hyatt room nights after 90 days

401(k) with company match

Employee Stock Purchase Plan

Flexible scheduling

Job summary

The Driskill, a luxury hotel in Austin, TX, seeks an Assistant Executive Housekeeper to lead housekeeping operations, ensuring the highest standards of cleanliness and guest service. This role works under the Executive Housekeeper to uphold Hyatt brand expectations, drive excellence, and deliver an exceptional guest experience.

The position oversees guestrooms, public areas, laundry, and overnight cleaning, while fostering engagement, training, and development of team members in a fast-paced,

Qualifications

• Minimum of 2 years of leadership experience in hotel housekeeping or rooms operations, preferably within an upscale or luxury hotel environment.
• Demonstrated success leading teams in a fast-paced hospitality setting.
• Strong knowledge of housekeeping operations, inventory management, cleaning procedures, and laundry operations.
• Exceptional organizational, administrative, and time management skills.
• Excellent verbal and written communication skills with the ability to effectively engage diverse guests and colleagues.
• Proven ability to lead, motivate, coach, and develop team members.
• Strong attention to detail and commitment to quality.
• Hospitality or Hotel Management degree preferred.
• Proficiency in Microsoft Office, including Word and Excel.
• Bilingual Spanish language skills are preferred.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• Passion for delivering outstanding guest service with a genuine desire to exceed expectations.

Responsibilities

• Assist in the daily oversight of all housekeeping operations, including guestrooms, public spaces, laundry, and overnight cleaning teams.
• Ensure all guest rooms and public areas consistently meet Hyatt brand standards and luxury hospitality expectations.
• Support inventory management, purchasing, and maintenance of housekeeping and laundry supplies, equipment, and par levels.
• Monitor and ensure compliance with all safety, sanitation, and security policies and procedures.
• Assist with recruiting, training, coaching, scheduling, and performance management of housekeeping colleagues.
• Conduct inspections of guestrooms and public spaces to ensure quality assurance standards are consistently achieved.
• Collaborate closely with Front Office, Engineering, Rooms Operations, and other hotel departments to ensure seamless guest experiences.
• Support the execution of VIP arrivals, turndown service, special requests, and accommodations for dignitaries and high‑profile guests.
• Promote a positive and inclusive work environment that drives colleague engagement, accountability, and professional growth.
• Address guest concerns promptly and professionally, ensuring timely resolution and guest satisfaction.
• Support departmental productivity goals and expense management while maintaining exceptional service standards.

Skills

Leadership

Communication

Problem solving

Team building

Time management

Bilingual Spanish

Microsoft Word

Microsoft Excel

Education

Hospitality or Hotel Management degree preferred

Tools

Microsoft Office

Job description

The Driskill, a luxury hotel in Austin, TX, seeks an Assistant Executive Housekeeper to lead housekeeping operations, ensuring the highest standards of cleanliness and guest service. This role works under the Executive Housekeeper to uphold Hyatt brand expectations, drive excellence, and deliver an exceptional guest experience.

The position oversees guestrooms, public areas, laundry, and overnight cleaning, while fostering engagement, training, and development of team members in a fast-paced,