Events Concierge | $21/hour

The Unbound Collection by Hyatt; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical/dental/vision insurance after

401K

Discounted rooms

Paid holidays

Sick and vacation time

Job summary

The Driskill in Austin is seeking an Event Concierge to bridge the Event Sales/Planning teams with on-site contacts and guests. This supervisory role focuses on coordinating meeting details, handling special requests, and ensuring a seamless guest experience.

The ideal candidate will know hotel facilities and group dynamics, manage guest concerns, and support the events team as needed. Weekend, evening, and holiday shifts are required in a fast-paced hospitality setting.

Qualifications

• Desire to satisfy guests in a fast-paced hospitality setting.
• Team oriented, adaptable to changing events and guest needs.
• Creative, detail oriented and organized in handling event logistics.
• Strong customer-service orientation and problem solving under pressure.
• Excellent verbal and written communication skills.
• Comfortable standing/walking for long periods and flexible scheduling.

Responsibilities

• Serve as liaison between Event Sales/Planning and on-site meeting contact.
• Act as central point for handling special needs or requests.
• Demonstrate knowledge of hotel meeting facilities, group dynamics, and event details.
• Provide leadership in the absence of the manager and resolve guest concerns.

Skills

Customer service

Team player

Creativity

Detail oriented

Organized

High energy

Entrepreneurial spirit

Verbal communication

Written communication

Flexibility

Collaborative

Availability

Job description

Summary

This is an exciting opportunity to join the historic Driskill hotel! This unique position allows you to make a direct impact on the experience of guests.

Organization- The Driskill

Summary

This is an exciting opportunity to join the historic Driskill hotel! This unique position allows you to make a direct impact on the experience of guests.

The Event Concierge is a supervisory level position that is the liaison between the Event Sales and/or Event Planning Manager and the on-site meeting contact. This position is highly visible and the central point for handling and addressing special needs or requests. It requires detailed knowledge of the hotel meeting facilities, group dynamics, and event details. The right person may support the event services team (banquets) in the absence of the manager, offering direction to team members and resolving minor guest/client concerns.

Hyatt / Driskill colleagues enjoy a variety of benefits including:

• medical/dental/vision and prescription insurance after just 30 days!
• We also offer a 401K
• discounted rooms upon hire
• paid holidays
• sick and vacation time!

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment and positively contribute to a team culture of care, support and fun!
• Team oriented individual able to adapt to an ever-changing hospitality and event industry
• Candidates should be extremely creative, innovative, detail oriented and organized
• Must possess the following strengths: high energy, entrepreneurial spirit and effective in providing exceptional customer service
• Refined verbal and written communication skills
• Comfortable standing and/or walking for the majority of a shift.
• Positive collaboration with hotel departments and vendors
• Open and flexible availability that includes weekend, evening and holiday shifts.