Event AV Technician: On‑Site, Customer‑Focused

Encore; Santa Rosa (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Encore is seeking a Hotel/Conventions Technician to set up and operate basic audiovisual systems in a hospitality environment. You will ensure guest satisfaction, work with clients on-site, and assist with invoices and up-selling opportunities.

The role requires a High School Diploma, 1 year of customer service or AV experience preferred, and the ability to lift up to 50 lbs. A valid driver’s license may be required for vehicle operation.

Qualifications

• High School Diploma required.
• Associate’s degree preferred.
• External applicants must meet/validate and complete all training and certifications within 60 days of start date.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.

Responsibilities

• Set up, operate, and breakdown basic audiovisual equipment as listed in qualifications.
• Strive to exceed client and guest expectations through proactive service.
• Communicate effectively with clients and team to ensure equipment works properly.
• Complete systems entry and paperwork; interact with staff and vendors as needed.
• Assist with invoicing and revenue up-selling as appropriate.

Job description

Encore is seeking a Hotel/Conventions Technician to set up and operate basic audiovisual systems in a hospitality environment. You will ensure guest satisfaction, work with clients on-site, and assist with invoices and up-selling opportunities.

The role requires a High School Diploma, 1 year of customer service or AV experience preferred, and the ability to lift up to 50 lbs. A valid driver’s license may be required for vehicle operation.