Event AV Technician: Elevate Guest Experience

Encore; Saint Paul (MN); Presencial; USD 22.000 - 28.000; Jornada completa

Descripción de la vacante

Encore is seeking a Technician to set up, operate, and break down basic audiovisual systems in a hospitality environment. You will interact with guests on site to ensure equipment is working and needs are met, and you will help finalize invoices with clients.

The role requires a High School Diploma (Associate’s preferred), 1 year of customer service or AV experience, and a valid driver's license for vehicle operation. Training and certifications must be completed within 60 days.

Formación

• High School Diploma required; Associate’s degree preferred.
• Complete all training and certifications within 60 days of start date.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• Valid driver’s license required for team members who may operate company vehicles.

Responsabilidades

• Set up, operate, and breakdown basic audiovisual equipment as listed in qualifications.
• Exceed customer expectations and maintain positive client relationships.
• Troubleshoot basic equipment and software issues; resolve problems promptly.
• Enter orders and complete paperwork accurately using company systems (Navigator).
• Assist with invoicing and floor up-selling to increase revenue.

Conocimientos

Customer service

Hospitality

Basic AV knowledge

Educación

High School Diploma

Associate’s degree preferred

Herramientas

Navigator

Descripción del empleo

Encore is seeking a Technician to set up, operate, and break down basic audiovisual systems in a hospitality environment. You will interact with guests on site to ensure equipment is working and needs are met, and you will help finalize invoices with clients.

The role requires a High School Diploma (Associate’s preferred), 1 year of customer service or AV experience, and a valid driver's license for vehicle operation. Training and certifications must be completed within 60 days.