Event AV Technician | Guest-Focused Setup & Support

Encore; Dallas (TX); On-site; USD 23,000 - 25,000; Full time

Job summary

Encore seeks a Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring total customer satisfaction during hotel events.

You will report to an Operations Manager or Director of Event Technology and work on-site, handling equipment, troubleshooting, and coordinating with staff and vendors. The role requires a valid driver’s license, lift capacity up to 50 lbs, and flexibility for irregular hours.

Qualifications

• High School Diploma required. Associate’s degree preferred.
• External applicants must meet/validate and complete all training and certifications within 60 days.
• Internal applicants must meet/certification requirements per Encore’s training program.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• Valid driver’s license required for team members who may operate company vehicles.

Responsibilities

• Set up, operate, and break down basic audiovisual equipment for events.
• Exceed client expectations and maintain positive relationships with guests and clients.
• Troubleshoot equipment and software issues in a timely, professional manner.
• Complete system entry and paperwork accurately; coordinate with staff and vendors.
• Utilize equipment sheets to determine scheduled gear; assist with invoicing and up-selling.

Skills

Customer service

Hospitality

Ownership

Instills Trust

Safety Conscious

Tech Savvy

Communicates Effectively

Education

High School Diploma

Associate’s degree

Tools

Navigator

Job description

Encore seeks a Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring total customer satisfaction during hotel events.

You will report to an Operations Manager or Director of Event Technology and work on-site, handling equipment, troubleshooting, and coordinating with staff and vendors. The role requires a valid driver’s license, lift capacity up to 50 lbs, and flexibility for irregular hours.