Event AV Lead — Hospitality Tech & Service

Encore; Santa Fe (NM); On-site; USD 22,000 - 29,000; Full time

Job summary

Encore is seeking a Technical Lead to oversee the setup, operation, and breakdown of AV systems in hospitality environments, ensuring guest satisfaction. You will lead on-site teams and coordinate with hotel staff to deliver world-class service.

Requires 2–3 years of AV experience, a high school diploma (Associate’s degree preferred), a valid driver’s license, and ability to lift 50 lbs. Training and certifications must be completed within 60 days.

Qualifications

• High school diploma required; Associate’s degree preferred.
• 2–3+ years of customer service or hospitality experience preferred.
• 2–3+ years of audio-visual experience required.
• Valid driver’s license required for team members operating company vehicles.
• Must complete all training and certifications within 60 days of start date.

Responsibilities

• Set up, operate, and break down intermediate AV equipment accurately and timely.
• Troubleshoot technical issues and resolve problems quickly.
• Follow all security and safety measures and protect equipment from theft or damage.
• Provide excellent service and build strong client relationships on site.
• Mentor and coach other technicians as part of Encore’s service philosophy.
• Work with clients to ensure equipment works properly and invoices are finalized.
• Utilize Encore systems and applications as needed.

Skills

Customer Service

Hospitality

Troubleshooting

Equipment Setup

Event Technology

Education

High school diploma

Associate’s degree

Job description

Encore is seeking a Technical Lead to oversee the setup, operation, and breakdown of AV systems in hospitality environments, ensuring guest satisfaction. You will lead on-site teams and coordinate with hotel staff to deliver world-class service.

Requires 2–3 years of AV experience, a high school diploma (Associate’s degree preferred), a valid driver’s license, and ability to lift 50 lbs. Training and certifications must be completed within 60 days.