Practice Assistant II - Per Diem

massgeneralbrigham; Foxborough (MA); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Onsite position

Job summary

Mass General Brigham is seeking a flexible Practice Assistant II for a per diem role in the urgent care setting at 20 Patriot Place. The position focuses on full patient registration, check-in/out, scheduling, and patient communication, with on-site responsibilities and rotating shifts.

Ideal candidates have 2-3 years of office experience, a high school diploma, strong multitasking and communication skills, and comfort using EPIC for scheduling and billing.

Qualifications

• High School Diploma or equivalent required.
• 2-3 years of office experience required.

Responsibilities

• Schedule patient appointments and maintain records.
• Greet patients and respond to routine inquiries.
• Manage phone calls and message routing.
• Process billing forms and EPIC documentation.
• Request medical records and lab results.
• Assist with training staff and advanced scheduling.

Skills

Microsoft Office

Customer service

Multitasking

Communication

Phone skills

Education

High School Diploma

Tools

EPIC

Job description

Site: The Brigham and Women\'s Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

We\'re looking for a flexible, dependable candidate who thrives in a fast-paced urgent care environment and is comfortable working independently. The ideal candidate will have prior urgent care or medical front desk/registration experience, strong multitasking skills, and the ability to manage full patient registration while providing a welcoming experience for patients. This per diem opportunity is especially well suited for someone with evening and weekend availability who is interested in providing coverage for vacations, PTO, leaves, and call-outs.

The Practice Assistant II supports efficient practice operations by providing administrative and patient-facing support under general supervision. Responsibilities include scheduling, check-in/check-out, patient communication, and office coordination. Duties may vary by department.

What You\'ll Do:

• Schedule patient appointments and maintain appointment records.
• Greet and assist patients and respond to routine inquiries.
• Manage phone calls, appointment scheduling, and message routing.
• Process billing forms and scan documents into EPIC.
• Request medical records and laboratory results.
• Distribute mail and faxes and prepare routine correspondence.
• Collect patient co-payments as needed.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC Super User for scheduling, registration, and billing systems (training provided).
• Assist with training staff and perform advanced scheduling functions, including surgical scheduling and schedule management, as needed.

Qualifications

Education: High School Diploma or equivalent required

Experience: 2-3 years of office experience required

Knowledge, Skills & Abilities

• Proficiency with Microsoft Office and standard office equipment.
• Knowledge of office operations and administrative procedures.
• Strong phone, customer service, verbal, and written communication skills.
• Ability to manage multiple priorities and maintain accuracy in a fast-paced environment.
• Excellent organizational and time-management skills.
• Ability to follow established processes and work effectively within a team.

Additional Job Details (if applicable)

Remote Type: Onsite

Work Location: 20 Patriot Place

Scheduled Weekly Hours: 0

Employee Type: Per Diem

Work Shift: Rotating (United States of America)

Pay Range: $17.71 - $24.94/Hourly

Grade: 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

2200 The Brigham and Women\'s Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran\'s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership \"looks like\" by specifying which behaviors