Evening & Weekend Hospital Switchboard Operator

Sioux Center Health; Yankton (SD); On-site; USD 25,000 - 32,000; Full time

Job summary

Avera Sacred Heart Hospital in Yankton, SD is seeking a Regular full-time team member for its switchboard and call center operations. The role involves processing inbound and outbound calls, directing the public, and handling overhead paging and alarms.

Shifts are afternoon, every other weekend 3:00pm–11:00pm, with a strong emphasis on clear communication, teamwork, and maintaining patient privacy. High School diploma or GED and reliable telephone skills are required.

Qualifications

• High School or GED Equivalent or 1 year related experience/training or equivalent combination of education and experience.
• Excellent communication skills and ability to multitask in a high-volume environment.
• Ability to follow scripts and adapt to emergencies and alarms.

Responsibilities

• Handles large amounts of inbound and outbound calls in a timely manner.
• Identifies customer needs, clarifies information, researches, and provides solutions.
• Follows communication scripts for call scenarios and emergency codes.
• Maintains composure and efficiency while switching tasks.
• Supports customer satisfaction and quality in daily operations.
• Communicates clearly and professionally via overhead paging for emergencies and general info.
• Maintains knowledge of hospital switchboard and phone systems.

Skills

Communication

Customer service

Multitasking

Overhead paging

Teamwork

Education

High School or GED

Tools

Phone system

Job description

Avera Sacred Heart Hospital in Yankton, SD is seeking a Regular full-time team member for its switchboard and call center operations. The role involves processing inbound and outbound calls, directing the public, and handling overhead paging and alarms.

Shifts are afternoon, every other weekend 3:00pm–11:00pm, with a strong emphasis on clear communication, teamwork, and maintaining patient privacy. High School diploma or GED and reliable telephone skills are required.