Switchboard Operator

Heart Hospital of South Dakota, LLC; Sioux Falls (SD); On-site; USD 30,000 - 42,000; Full time

Job summary

Avera Heart Hospital in Sioux Falls, SD is seeking a friendly, detail‑oriented switchboard operator and medical scheduler. You will answer incoming calls, direct callers, and perform basic scheduling duties.

The role emphasizes outstanding customer service, strict confidentiality, and professional communication as part of a compassionate healthcare team.

Qualifications

• High school diploma or equivalent.
• Previous switchboard and/or medical scheduling experience preferred.
• Computer skills essential.

Responsibilities

• Answer and direct all incoming phone calls.
• Some scheduling duties as needed.
• Maintain confidentiality and provide strong customer service.

Education

High school diploma

Tools

Computer skills

Job description

Location: Sioux Falls, SD Worker Type: Regular Work Shift: Day Shift (United States of America) At Avera Heart Hospital, you’re not just joining a workplace – you’re becoming part of a family. With more than 700 dedicated employee, we deliver care that truly makes a difference. Our commitment to excellence has earned us the distinction of being one of only a handful of hospitals nationwide – out of more than 4,000 – to achieve a double 5-star rating from the Centers for Medicare and Medicaid Services.

Position Highlights

Position Summary

Answer and direct all incoming phone calls. Some scheduling duties as needed. Strong customer service relations, communication and confidentiality a must.

Work Schedule

Forty hours per week, Monday through Friday. The hours per day may vary in order to accommodate the census needs of the facility.

Education/Experience

High school graduate or equivalent. Previous switchboard and/or medical scheduling experience preferred. Computer skills essential.

Licensure/Certification

None Required.

At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members. Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high-quality services. Join us in making a positive impact on moving health forward.