Hospital Switchboard & Emergency Communications Specialist

Altru Health System; Grand Forks (ND); On-site; USD 22,000 - 34,000; Part time

Benefits offered by this job

Health plan

401(k) retirement plan

Education assistance

Paid time off (PTO)

Job summary

Altru Health System in Grand Forks, ND is seeking a flex/casual part-time Switchboard Operator to respond to emergencies, manage 911 calls, and coordinate paging. This role handles phone and in-person communication, supports on-call staff, and assists with guest services across the Altru Health System.

Every third weekend is required. Excellent communication and teamwork are essential to ensure patient and family satisfaction in a fast-paced hospital environment.

Qualifications

• Proficiency in reading, writing, and speaking English.
• Ability to handle emergency and non-emergency calls.

Responsibilities

• Greet patients and guests and communicate information clearly.
• Identify service needs within and outside Altru Health System.
• Respond to emergencies/alarm systems and document events.
• Monitor control center screens and manage alarm notification processes.
• Take after-hours calls for Biomed, IT, and Maintenance and notify on-call staff.
• Screen calls, triage to appropriate areas, and route messages for follow-up.
• Coordinate with Guest Service Representatives and volunteers to assist patients and visitors.
• Use computer systems to look up appointments, locations, and patient information; log after-hours inquiries.

Job description

Altru Health System in Grand Forks, ND is seeking a flex/casual part-time Switchboard Operator to respond to emergencies, manage 911 calls, and coordinate paging. This role handles phone and in-person communication, supports on-call staff, and assists with guest services across the Altru Health System.

Every third weekend is required. Excellent communication and teamwork are essential to ensure patient and family satisfaction in a fast-paced hospital environment.