Switchboard Operator

Sioux Center Health; Yankton (SD); On-site; USD 25,000 - 32,000; Full time

Job summary

Avera Sacred Heart Hospital in Yankton, SD is seeking a Regular full-time team member for its switchboard and call center operations. The role involves processing inbound and outbound calls, directing the public, and handling overhead paging and alarms.

Shifts are afternoon, every other weekend 3:00pm–11:00pm, with a strong emphasis on clear communication, teamwork, and maintaining patient privacy. High School diploma or GED and reliable telephone skills are required.

Qualifications

• High School or GED Equivalent or 1 year related experience/training or equivalent combination of education and experience.
• Excellent communication skills and ability to multitask in a high-volume environment.
• Ability to follow scripts and adapt to emergencies and alarms.

Responsibilities

• Handles large amounts of inbound and outbound calls in a timely manner.
• Identifies customer needs, clarifies information, researches, and provides solutions.
• Follows communication scripts for call scenarios and emergency codes.
• Maintains composure and efficiency while switching tasks.
• Supports customer satisfaction and quality in daily operations.
• Communicates clearly and professionally via overhead paging for emergencies and general info.
• Maintains knowledge of hospital switchboard and phone systems.

Skills

Communication

Customer service

Multitasking

Overhead paging

Teamwork

Education

High School or GED

Tools

Phone system

Job description

Work Shift

Afternoon Shift (United States of America)

Location

Avera Sacred Heart Hospital

Worker Type

Regular

Pay Range

The pay range for this position is listed below. Actual pay rate dependent upon experience.

$18.00 - $23.25

Position Highlights

Every other Weekend: Saturday & Sunday, 3:00pm -11:00pm

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Responsible for processing inbound and outbound calls, directing the general public, making overhead announcements, monitoring video surveillance, monitoring critical alarms, and processing emergency medical codes.

What You Will Do

• Handles large amounts of inbound and outbound calls in a timely manner.
• Identifies customer needs, clarifies information, researches, and provides solutions and/or alternatives.
• Follows communication scripts for various call scenarios, alarms, and emergency codes.
• Skillfully changes from one task to another without loss of efficiency or composure.
• Actively participates in efforts to support customer satisfaction and maintain quality.
• Effectively communicates with patience and understanding. Remains positive and professional in all internal and external interactions.
• Communicates clearly, calmly, and professionally utilizing overhead paging system to communicate emergencies and general information.
• Informs appropriate resource of any trouble lines reported by personnel.
• Must maintain a working knowledge of hospital switchboard, phone system, and associated programs.
• Assists with departmental operations during evenings, weekends, or other designated times as needed.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, Or Work Experience

• High School or GED Equivalent or 1 year related experience/training or equivalent combination of education and experience.

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].