Evening/Weekend Dispatcher & Customer Service Pro

Gold Medal Service; Village of Suffern (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Prescription drug coverage

Company-paid life insurance

Paid vacation and holidays

401(k) plan with company match

Career advancement opportunities

Positive, team-oriented work环境

Job summary

Gold Medal Services in Hillburn, NY is seeking a Customer Service Coordinator/Dispatcher to support our service operations by coordinating technician schedules, optimizing routes, and delivering outstanding customer service. The role requires evenings and weekends availability, a proactive mindset, and strong communication with customers, technicians, and management.

You will schedule HVAC and plumbing technicians, manage routes, enter service tickets, and coordinate parts orders while

Qualifications

• 2 years of customer service/office experience (dispatch experience preferred)
• Professional demeanor and appearance
• Excellent communication and interpersonal skills
• Strong customer service mindset with a genuine desire to help others
• Ability to plan and prioritize work
• Strong problem-solving skills in a fast-paced environment
• Ability to work independently and in a team
• Proficiency with Microsoft Office and general computer applications
• Ability to learn dispatching and customer management software systems
• Availability to work evenings and weekends

Responsibilities

• Scheduling and dispatching HVAC and Plumbing Service Technicians
• Reviewing and optimizing daily service routes
• Answering inbound customer calls and providing exceptional service
• Entering and maintaining service ticket information
• Creating dispatch numbers for ordered parts
• Tracking and following up on parts orders
• Scheduling appointments for parts installation and follow-up service
• Coordinating communication between customers, technicians, and management teams

Skills

Customer service

Dispatching

Office experience

Microsoft Office

Communication

Tools

Dispatch software

Job description

Gold Medal Services in Hillburn, NY is seeking a Customer Service Coordinator/Dispatcher to support our service operations by coordinating technician schedules, optimizing routes, and delivering outstanding customer service. The role requires evenings and weekends availability, a proactive mindset, and strong communication with customers, technicians, and management.

You will schedule HVAC and plumbing technicians, manage routes, enter service tickets, and coordinate parts orders while