Dispatcher/Customer Service Tuesday - Saturday 12-8pm

Gold Medal Service; Village of Suffern (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Prescription drug coverage

Company-paid life insurance

Paid vacation and holidays

401(k) plan with company match

Career advancement opportunities

Positive, team-oriented work环境

Job summary

Gold Medal Services in Hillburn, NY is seeking a Customer Service Coordinator/Dispatcher to support our service operations by coordinating technician schedules, optimizing routes, and delivering outstanding customer service. The role requires evenings and weekends availability, a proactive mindset, and strong communication with customers, technicians, and management.

You will schedule HVAC and plumbing technicians, manage routes, enter service tickets, and coordinate parts orders while

Qualifications

• 2 years of customer service/office experience (dispatch experience preferred)
• Professional demeanor and appearance
• Excellent communication and interpersonal skills
• Strong customer service mindset with a genuine desire to help others
• Ability to plan and prioritize work
• Strong problem-solving skills in a fast-paced environment
• Ability to work independently and in a team
• Proficiency with Microsoft Office and general computer applications
• Ability to learn dispatching and customer management software systems
• Availability to work evenings and weekends

Responsibilities

• Scheduling and dispatching HVAC and Plumbing Service Technicians
• Reviewing and optimizing daily service routes
• Answering inbound customer calls and providing exceptional service
• Entering and maintaining service ticket information
• Creating dispatch numbers for ordered parts
• Tracking and following up on parts orders
• Scheduling appointments for parts installation and follow-up service
• Coordinating communication between customers, technicians, and management teams

Skills

Customer service

Dispatching

Office experience

Microsoft Office

Communication

Tools

Dispatch software

Job description

Customer Service Coordinator / Dispatcher

Gold Medal Services | Hillburn, NY

Gold Medal Services, a growing leader in residential HVAC, Plumbing, and Electrical services, is expanding our team once again! We are currently seeking a highly motivated Customer Service Coordinator/Dispatcher to join our Hillburn, NY location.

We are looking for an energetic, customer-focused professional who is available to work evenings and weekends. If you thrive in a fast-paced environment, enjoy helping customers, and excel at keeping operations organized and running smoothly, we want to hear from you.

Why Join Gold Medal Services?

Our employees are our greatest asset. We invest in our team members by providing training, support, and opportunities for personal and professional growth. We foster a positive, family-oriented culture where hard work is recognized, teamwork is valued, and exceptional customer service is our top priority.

At Gold Medal Services, you'll have the opportunity to build a rewarding career with a company that values both its employees and customers.

Position Overview

As a Customer Service Coordinator/Dispatcher, you will play a critical role in supporting our service operations by coordinating technician schedules, optimizing routes, and providing outstanding customer service.

Key responsibilities include:

• Scheduling and dispatching HVAC and Plumbing Service Technicians
• Reviewing and optimizing daily service routes
• Answering inbound customer calls and providing exceptional service
• Accurately entering and maintaining service ticket information
• Creating dispatch numbers for ordered parts
• Tracking and following up on parts orders
• Scheduling appointments for parts installation and follow-up service
• Coordinating communication between customers, technicians, and management teams

What We Offer

• Competitive salary
• Monthly bonus opportunities
• Additional incentive programs
• Medical, dental, and vision insurance
• Prescription drug coverage
• Company-paid life insurance
• Paid vacation and holidays???,
• 401(k) plan with company match
• Career advancement opportunities
• Positive, team-oriented work environment

Qualifications

To be successful in this role, you should possess:

• Minimum of 2 years of customer service and/or office experience (dispatch experience preferred)
• Professional demeanor and appearance
• Excellent communication and interpersonal skills
• Strong customer service mindset with a genuine desire to help others
• Ability to proactively plan and prioritize work rather than simply react to issues
• Strong problem-solving skills and the ability to think quickly in a fast-paced environment
• Ability to work effectively both independently and as part of a team
• Proficiency with Microsoft Office and general computer applications
• Ability to learn dispatching, scheduling, and customer management software systems
• Availability to work evenings and weekends

Build Your Career With Us

If you're passionate about customer service, enjoy solving problems, and want to be part of a company that values its people, come work with us, not for us.

Only motivated, positive, and customer-focused individuals should apply.