EveningWeekend HVAC Customer Service Rep Dispatcher

OHA Virginia LLC; Fredericksburg (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

401(k) matching

Bonus based on performance

Competitive salary

Free uniforms

Training & development

Job summary

OHA Virginia LLC in Fredericksburg, VA is seeking an afternoon/evening and weekend shift dispatcher to join our growing home service team. You’ll be the first point of contact for customers, handle calls, and coordinate scheduling. Typical shifts are 10am–7pm weekdays and 8am–5pm weekends; on-site position.

Previous dispatching experience helps, but not required. Strong communication and multitasking are essential.

Qualifications

• Requires strong communication skills and ability to manage multiple tasks.
• Experience in dispatching is beneficial but not required.

Responsibilities

• Schedule and dispatch technicians to locations using software, email, and phones.
• Handle incoming calls, schedule appointments, and follow up with customers.
• Promote memberships and contact customers to confirm next-day appointments.
• Keep customers and technicians informed about orders and scheduling changes.
• Monitor routes and prioritize technician schedules.
• Provide technicians with traffic and site information.
• Debrief technicians after job completion.
• Enter data and maintain logs of calls and activities.

Skills

Phone communication

Time management

Multitasking

Job description

Benefits:

401(k)

Health insurance

Paid time off

401(k) matching

Bonus based on performance

Competitive salary

Free uniforms

Training & development

Growing Home Service company is seeking an afternoon/evening and weekend shift dispatcher!

We are looking for an enthusiastic individual to serve as first point of contact for our customers. Candidate must be comfortable on the phone and be a great communicator. Multi-tasking and time management skills are also pivotal to the position.

Previous dispatching experience would be beneficial but not required.

Typical shifts would be 10am-7pm during the week and 8-5 on weekends as assigned. This is an on-site position.

Dispatcher Duties and Responsibilities:

• Schedule and dispatch technicians to appropriate locations using our software, email, and phones.
• Handle incoming calls, schedule appointments, and follow up calls.
• Respond to leads and promote memberships with outbound calls during slow business times.
• Keep customers and technicians aware of the status of orders and scheduling changes.
• Monitor and reply to texts from customers.
• Monitor and respond to leads from online resources such as Google and Yelp.
• Monitor the route and status of technicians to coordinate and prioritize their schedule.
• Provide technicians with information about traffic, obstacles, and requirements.
• Debrief technicians after the completion of jobs.
• Enter data in computer system and maintain logs and records of calls, activities, and other information.
• Contact customers to confirm next day appointments via phone call and email.

Our company offers benefits to full-time employees and competitive pay.