Dispatcher & Customer Service Specialist — Field Tech Scheduling

Joseph L Balkan Inc; New York (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Balkan Sewer and Water Main Service is NYC’s largest house sewer and water service line contractor, with over 65 years of continuous operation. We are seeking a Customer Service Specialist / Dispatcher in Richmond Hill, NY to ensure field technicians are productive and on-time.

You will schedule routes, dispatch crews, and maintain strong communication with customers and the call center. The ideal candidate has proven customer service experience, excels in handling high call volumes, is highly

Qualifications

• Proven experience in customer service or account management with high call volume.
• Strong communication, organization and multitasking abilities.
• Excellent listening, judgment and problem‑solving skills.
• Ability to work independently, stay organized and adapt priorities quickly.
• Proficient in English; Spanish is a plus.

Responsibilities

• Schedule and route technicians based on job requirements and availability.
• Create work orders, dispatch technicians, and communicate with customers.
• Relay orders and information to crews, supervisors, and coworkers via phone or computer.
• Prioritize work orders according to urgency and importance.

Skills

Account management experience

Customer service

High phone volume

Organizational skills

Multitasking

Active listening

Communication skills

Judgment & problem solving

Independent work

Detail oriented

Prioritization

English proficiency

Spanish proficiency

Job description

Balkan Sewer and Water Main Service is NYC’s largest house sewer and water service line contractor, with over 65 years of continuous operation. We are seeking a Customer Service Specialist / Dispatcher in Richmond Hill, NY to ensure field technicians are productive and on-time.

You will schedule routes, dispatch crews, and maintain strong communication with customers and the call center. The ideal candidate has proven customer service experience, excels in handling high call volumes, is highly