Guest Experience Concierge & Events Specialist

plannedcompanies; Boston (MA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

401K with employer match

Job summary

Planned Companies is seeking Front Desk Associates and Doormen to warmly welcome tenants, guests, and vendors while ensuring a safe and well-maintained environment. The role emphasizes personalized experiences and timely access to services within the property.

Responsibilities include greeting visitors, arranging reservations, coordinating on-site events, guiding guests to local attractions, handling mail and deliveries, and managing lobby operations and access control.

Qualifications

• 3+ years of Concierge or Lead Security experience.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Schedule reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Plan and organize on-site events.
• Provide direction, referrals and help access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby, and manage keys and access cards.

Skills

Concierge experience

Lead security experience

Strong communication

Customer service

Time management

Lift up to 50 lbs

Knowledge of local attractions

Job description

Planned Companies is seeking Front Desk Associates and Doormen to warmly welcome tenants, guests, and vendors while ensuring a safe and well-maintained environment. The role emphasizes personalized experiences and timely access to services within the property.

Responsibilities include greeting visitors, arranging reservations, coordinating on-site events, guiding guests to local attractions, handling mail and deliveries, and managing lobby operations and access control.