Concierge & Guest Services Specialist

Planned Companies; New York (NY); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with employer match

Job summary

Planned Companies’ Concierge team in New York is seeking motivated Front Desk Associates and Doormen to welcome tenants, guests and vendors, ensuring a safe and pleasant experience while the property is kept presentable.

You will greet visitors, coordinate reservations, plan on-site events, and help access local entertainment and services. This full-time on-site role requires 3+ years of customer service, strong communication, and the ability to lift up to 50 lbs.

Qualifications

• 3+ years of customer service experience.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations including:
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby as well as maintain and control keys & access cards.

Skills

Customer service

Job description

Planned Companies’ Concierge team in New York is seeking motivated Front Desk Associates and Doormen to welcome tenants, guests and vendors, ensuring a safe and pleasant experience while the property is kept presentable.

You will greet visitors, coordinate reservations, plan on-site events, and help access local entertainment and services. This full-time on-site role requires 3+ years of customer service, strong communication, and the ability to lift up to 50 lbs.