Evening & Weekend Call Center Specialist - Customer Service

TCS Fuel; Memphis (TN); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Profit sharing

Medical insurance

Dental & vision

PTO & holidays

401(k) match

Tuition reimbursement

Gym reimbursement

EAP program

Paid leave

Job summary

TransConnect is seeking a Call Center Representative in the Memphis area to handle inbound calls and emails, provide product information, troubleshoot issues, and resolve client concerns with professionalism.

Initial training will be onsite, transitioning to hybrid work; local candidates from the greater Memphis area are preferred. The role requires a High School Diploma and strong telephone etiquette, with weekend/evening shift premiums. Training location is near Memphis, TN.

Qualifications

• High School Diploma is required.
• Strong telephone etiquette is essential.
• Experience in customer service or transportation/financial sectors is preferred.

Responsibilities

• Answer inbound calls and emails, resolve client issues, and relay product features professionally.
• Identify priority issues and route to the appropriate resource as needed.
• Set up new accounts in the internal system and assist customers in the client portal.

Skills

Telephone Etiquette

Customer service

Microsoft Office

Education

High School Diploma

Tools

CRM system

Client portal

Job description

TransConnect is seeking a Call Center Representative in the Memphis area to handle inbound calls and emails, provide product information, troubleshoot issues, and resolve client concerns with professionalism.

Initial training will be onsite, transitioning to hybrid work; local candidates from the greater Memphis area are preferred. The role requires a High School Diploma and strong telephone etiquette, with weekend/evening shift premiums. Training location is near Memphis, TN.