Inbound Call Center Agent — Memphis | Paid Training & PTO

Anserfone; Memphis (TN); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid Training

Paid Time Off (PTO)

401(k) with company match

Employee Stock Ownership Plan (ESOP)

Comprehensive Healthcare: medical, ...

Job summary

Anserfone in Memphis, TN is seeking a full-time Call Center Agent to provide friendly, inbound support as part of a 24/7/365 operation. The role is in-office with a Monday–Friday schedule and weekends/holidays as needed.

You will handle inbound calls, document caller details, navigate our internal software, and maintain high service levels. Comprehensive paid training starts on day one.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• 6 months call center or customer service experience preferred.
• Bilingual English/Spanish is a plus (not required).
• Some college or a post-secondary degree is a plus.

Responsibilities

• Inbound Call Handling: manage calls with a warm, empathetic, and supportive tone.
• Information Capture and Routing: document caller details and route to the correct departments.
• Software Navigation: use internal call-management software to address inquiries.
• Quality and Performance: meet or exceed KPIs, schedule adherence, and QA metrics.
• Team Collaboration: communicate effectively with peers, team leads, and management.

Skills

Exceptional communication skills

Client-first mindset

Technical aptitude

Strong work ethic

Schedule flexibility

Bilingual English/Spanish (preferred)

Education

High School Diploma or GED

Job description

Anserfone in Memphis, TN is seeking a full-time Call Center Agent to provide friendly, inbound support as part of a 24/7/365 operation. The role is in-office with a Monday–Friday schedule and weekends/holidays as needed.

You will handle inbound calls, document caller details, navigate our internal software, and maintain high service levels. Comprehensive paid training starts on day one.