Hybrid Call Center Specialist - Evening/Weekend

TransConnect Partner Solutions, Inc.; Memphis (TN); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation plans

Profit sharing

Medical, dental, vision, life

PTO and holidays

401(k) with matching

Tuition reimbursement

Gym reimbursement

Wellness program

Employee appreciation events

Job summary

TransConnect Partner Solutions, Inc. is seeking a Call Center Representative to interact with clients, provide information, troubleshoot issues, and resolve concerns. The role operates Wednesday to Sunday from 2pm to 11pm and starts at $16/hour, with weekend and evening shift premiums.

Training begins onsite and transitions to hybrid work for local candidates in the greater Memphis area. Expected duties include handling inquiries, routing calls, and supporting customers in the client portal.

Qualifications

• High School Diploma or equivalent required.
• Experience in customer service or related roles preferred.
• Strong phone etiquette and professional communication skills.

Responsibilities

• Answer inbound calls and emails, resolve client issues, and explain product functionality professionally.
• Identify and escalate priority issues as needed.
• Route calls to appropriate resources when required.
• Set up new accounts in the internal system and assist customers in the client portal.

Skills

Customer service

Telephone etiquette

Communication

Microsoft Office

Education

High School Diploma

Some college or equivalent experience

Tools

Microsoft Office

Job description

TransConnect Partner Solutions, Inc. is seeking a Call Center Representative to interact with clients, provide information, troubleshoot issues, and resolve concerns. The role operates Wednesday to Sunday from 2pm to 11pm and starts at $16/hour, with weekend and evening shift premiums.

Training begins onsite and transitions to hybrid work for local candidates in the greater Memphis area. Expected duties include handling inquiries, routing calls, and supporting customers in the client portal.